Visa delivery and travel

Working with DHL

If approved, you will receive your visa by DHL at no additional cost to you.

At the time you scheduled your interview, you chose a DHL location to receive your visa.  Allow 3-4 weeks for a laser visa or 5-7 business days for a visa printed in your passport.

To follow your status, please visit the DHL website with your Airway Bill number. The document status information only appears once your personal documents have been returned by the Consular Section for shipment to your designated DHL location.

Please note: Passports not claimed within 30 days of delivery to the selected DHL location will be returned to the ASC.

For Applicants Applying in Mexico City:  In your visa application, if you selected to pick up your visa at the Applicant Service Center (ASC), and your visa was approved, you will receive an email when your visa is ready for pick up at the ASC (Hamburgo 213 PB Anexo, Col. Juarez, Del. Cuauhtemoc, Mexico D.F., C.P. 06600). Once you receive this email, please sign into your account at using an updated browser (Google Chrome recommended), select the “Schedule Document Pick-up Appointment,” and follow the instructions.

More information

Once the documents are ready for pickup, the applicant(s) 18 years and older must bring official identification to the selected courier location within 30 days to retrieve the documents. The applicant can also present the Waybill (AWB) Number in addition to the official identification.

For more information on the retrival of your passport at DHL, please visit the DHL website.

Status tracking

The following status messages will be available to assist in tracking the applicants’ documents:

–  In transit

The applicant’s documents have been picked up from the Consular Section by DHL.

– Ready for pick-up at courier location

The applicant’s documents are available for pickup at the DHL location that was selected. Passports not claimed within 30 days of delivery to the selected DHL location will be returned to the ASC.

– Delivered

The applicant’s documents have been given to them at the DHL location that was selected.

– No package available for pickup

At this time the system does not show that there are documents en route or available for pickup. Please check again at a later time.


  • A U.S. visa gives you permission to travel to the United States, but does not guarantee your entrance or determine the length of time you will be allowed to stay. An immigration officer at the point of entry makes those decisions.When you arrive, an immigration officer will review your passport, visa, and I-94 arrival and departure card to verify if and how long you can be admitted to the U.S. The immigration officer will capture your photo and your fingerprints just like during the visa interview process. If you are approved, you will be directed to the baggage and customs inspection areas to collect your luggage.In some cases, an immigration officer may direct you to the secondary inspection area for further questions. During secondary inspection, a second immigration officer will review your case and ask you about your travel and background.
    For detailed information on arriving and departing the U.S., please