Social Security

If you reside in Mexico and have questions regarding services provided by the Social Security Administration (SSA), you must contact the SSA Federal Benefits Unit (FBU) located in Mexico. For more information on their services and how to contact them, please visit their webpage at: https://mx.usembassy.gov/u-s-citizen-services/social-security/

For comprehensive information on SSA’s services abroad, please visit SSA’s webpage Service Around the World.

If you are already receiving SSA benefits payments, there will be no change in the method of distribution of those payments.

Locations

U.S. Embassy Mission Mexico has three Federal Benefit Unit Locations: U.S. Embassy Mexico City (servicing all states in red), U.S. Consulate General Guadalajara (servicing states in white), and U.S. Consulate General Ciudad Juarez (servicing states in green).

Our main services to the public are: Applications for Social Security cards; applications for retirement, disability, widows and dependent benefits; benefit entitlement issues; benefit fraud investigations, and the processing of benefit entitlement changes (i.e., address, death, direct deposit, etc.).

The FBU is responsible for the administration of the benefit programs for the following U.S. government agencies:

Contact:

The Federal Benefits Unit operates on an appointment-only system. Use our online form to schedule an appointment or to obtain information. Please ensure that your contact information is accurate and complete. We normally respond to e-mail inquiries within 3 working days.

The American Embassy Mexico City FBU covers the states of: Michoacan, Guanajuato, San Luis Potosi, Queretaro, Hidalgo, Veracruz, Tlaxcala, Estado de Mexico, Mexico City, Morelos, Puebla, Guerrero, Oaxaca, Tabasco, Chiapas, Campeche, Yucatan, and Quintana Roo.

  • Visits to the FBU are by appointments only: Mon – Fri – from 8:00 am to 12:00 pm
  • E-mail inquiries: FBU.mexico.city@ssa.gov

The American Consulate Guadalajara FBU covers the states of Baja California Sur, Sinaloa, Nayarit, Jalisco, Colima, Aguascalientes, and Zacatecas.

  • Visits to the FBU are by appointments only: Mon – Fri – from 8:00am to 2:00pm
  • E-mail inquiries: FBU.Guadalajara@ssa.gov

The American Consulate Ciudad Juarez FBU covers the states of Baja California Norte, Sonora, Durango, Chihuahua, Coahuila, Nuevo Leon, and Tamaulipas.

  • Visits to the FBU are by appointments only: Mon – Fri – from 8:00 am to 1:00 pm
  • E-mail inquiries: FBU.ciudad.juarez@ssa.gov

We observe the Mission holiday schedule and are closed to the public the last workday of the month.