Passport Services

Welcome to the Passport & Citizenship Unit of the U.S. Embassy and Consulates in Mexico.  We provide services for U.S. citizens in Mexico from our offices in Mexico City, Ciudad Juarez, Guadalajara, Hermosillo, Matamoros, Merida, Monterrey, Nogales, Nuevo Laredo, and Tijuana.

Passport services are NOT available on weekends, or on Mexican or U.S. holidays.

The processing time for routine passport renewals is 3-4 weeks.  Passports handled via a drop-off process may take longer; please see “Renew a Passport” below for details.

Increases in demand may lead to longer processing times, so we encourage you to apply for your passport well in advance of your travel plans.


We are pleased to announce that the Embassy in Mexico City is now accepting unscheduled walk-in applications for renewal of some adult regular 10-year validity passports.  We will also accept applications for the exchange of limited validity emergency passports for regular full passports (within one year of emergency passport issuance).  We are accepting prepared and complete application packets on May 4, 6, 13, 18, 20, and 27, 2021, from 10:00 a.m. to 12:00 p.m. at the U.S. Embassy in Mexico City.

Renewal applicants at other locations should confirm directly with the consulate or consular agency whether a similar program is available.

You can renew your passport at the Embassy using this program if your most recent passport:

  • Is submitted with your application
  • Is undamaged (other than normal “wear and tear”)
  • Was issued when you were age 16 or older
  • Was issued within the last 15 years
  • Was issued in your current name (or you can document your name change with an original or certified copy of your marriage certificate, divorce decree, or court order)
  • Was issued either as a 10-year regular validity passport book OR was issued as a limited validity emergency passport within the last year and you were advised at the time of issuance that you were eligible to replace it free of charge.

Please see “Renew a Passport” below for details on what to bring and what to expect for passport applications accepted via the drop-off program.  Prepared application packets MUST include all of the requirements or they will not be accepted for processing.

If any of the above statements do not apply to you, you must make an appointment and apply using form DS-11 .  See “Apply for a Passport” below.


Other than the drop-off process outlined above for limited qualified applicants, there is no walk-in service for U.S. citizens who require services related to passports, citizenship, or birth registrations.  These services are by appointment only.  All applicants must be present, no matter the age.

Many locations currently offer limited routine (non-emergency) passport appointments, although availability is subject to change with health and safety conditions.  If not requesting an emergency appointment, we ask for your continued patience in checking our online scheduling page for appointment availability:

We are currently scheduling emergency appointments for applicants with an urgent need.   If you have emergency travel plans or otherwise require a passport immediately, please email us at to request an emergency appointment including your travel itinerary.

Select the Passport Service You Require:

All applicants not qualified for an adult renewal drop-off program, including adult or minor passport renewals and replacement of emergency passports, require an appointment.   You can make and appointment at your nearest office here.

  • Emergency United States passports are issued to those applicants who have immediate travel and cannot wait to receive a regular full-validity passport before traveling.  Please email, including your travel itinerary, or contact your nearest consulate or consular agency to request an emergency passport appointment.

  • Request an Emergency Passport

Third Party Attendance at Passport and CRBA Appointment Interviews

Generally, immediate family members may accompany passport or CRBA applicants to their appointment interviews at a U.S. embassy or consulate, and all minor children must be accompanied by a parent or guardian.  Passport or CRBA applicants also have the option of being accompanied by an attorney at their appointment interview.  Attendance by any third party, including an attorney, accompanying an applicant is subject to the following parameters designed to ensure an orderly appointment interview process and to maintain the integrity of the adjudication of the application(s):

  • Given space limitations in the consular section, not more than one attendee at a time will be allowed to accompany an applicant (or the applicant’s parent or guardian if the applicant is a minor).
  • Attendance by an attorney does not excuse the applicant and/or the minor applicant’s parent or guardian from attending the appointment interview in person.
  • The manner in which a passport or CRBA appointment interview is conducted, and the scope and nature of the inquiry, shall at all times be at the discretion of the consular officer, following applicable Departmental guidance.
  • It is expected that attorneys will provide their clients with relevant legal advice prior to, rather than at, the appointment interview, and will advise their clients prior to the appointment interview that the client will participate in the appointment interview with minimal assistance.
  • Attorneys may not engage in any form of legal argumentation during the appointment interview and before the consular officer.
  • Attendees other than a parent or guardian accompanying a minor child may not answer a consular officer’s question on behalf or in lieu of an applicant, nor may they summarize, correct, or attempt to clarify an applicant’s response, or interrupt or interfere with an applicant’s responses to a consular officer’s questions.
  • To the extent that an applicant does not understand a question, s/he should seek clarification from the consular officer directly.
  • The consular officer has sole discretion to determine the appropriate language(s) for communication with the applicant, based on the facility of both officer and applicant and the manner and form that best facilitate communication between the consular officer and the applicant.  Attendees may not demand that communications take place in a particular language solely for the benefit of the attendee.  Nor may attendees object to or insist on the participation of an interpreter in the appointment interview, to the qualifications of any interpreter, or to the manner or substance of any translation.
  • No attendee may coach or instruct applicants as to how to answer a consular officer’s question.
  • Attendees may not object to a consular officer’s question on any ground (including that the attendee regards the question to be inappropriate, irrelevant, or adversarial), or instruct the applicant not to answer a consular officer’s question.
  • Attendees may not interfere in any manner with the consular officer’s ability to conduct all inquiries and fact-finding necessary to exercise his or her responsibilities to adjudicate the application.
  • During a passport or CRBA appointment interview, attendees may not discuss or inquire about other applications.
  • Attendees may take written notes, but may not otherwise record the appointment interviews.
  • Attendees may not engage in any other conduct that materially disrupts the appointment interview.  For example, they may not yell at or otherwise attempt to intimidate or abuse a consular officer or staff, and they may not engage in any conduct that threatens U.S. national security or the security of the embassy or its personnel.  Attendees must follow all security policies of the Department of State and the U.S. embassy or consulate where the appointment interview takes place.

Attendees may not engage in any conduct that violates this policy and/or otherwise materially disrupts the appointment interview.  Failure to observe these parameters will result in a warning to the attendee and, if ignored, the attendee may be asked to leave the appointment interview and/or the premises, as appropriate.  It would then be the applicant’s choice whether to continue the appointment interview without the attendee present, subject to the consular officer’s discretion to terminate the appointment interview.  The safety and privacy of all applicants awaiting consular services, as well as of consular and embassy personnel, is of paramount consideration.

WARNING: False statements made knowingly and willfully in passport applications, including affidavits or other documents submitted to support this application, are punishable by fine and/or imprisonment under U.S. law including the provisions of 18 U.S.C. 1001, 18 U.S.C. 1542, and/or 18 U.S.C. 1621.  All statements and documents are subject to verification.