Emergency Financial Assistance

Transferring Funds

If you lose your money and/or other financial resources, or are robbed, the Embassy can help you contact your family, bank, or employer to arrange for them to send funds.

To transfer funds through the State Department, information is available on the State Department Website.

Western Union uses the money-changing service, Elektra, as one of its agent locations in Mexico.  If you wish to send or receive money to the Elektra branch closest to U.S. Embassy Mexico City, use the following address:

(Your Name)
Dinero en Minutos (“Money in Minutes”) or Va a Llamar (“Will Call”)
Insurgentes Elektra Store
Tonalá #15
Colonia Juárez
06600 México, D.F.

You can find other locations for Elektra on Elektra’s website or in the Mexican telephone Yellow Pages.

What Receivers Need
In order to collect the money, senders must provide the cash recipient with:

  • The 10-digit confirmation number
  • Full (and correct) name and telephone number of the sender
  • Name, address and telephone number of the Western Union office in the U.S. from which the money was sent.

Cash recipients must bring photo identification.

The U.S. Consulate Guadalajara can help you contact your family, bank, or employer so that you can arrange for them to send funds.

The fastest way to provide money from the U.S. to Mexico is to use a commercial service.  Several companies offer such a service including Western Union.  Your family in the U.S. can visit Western Union’s website for a list of procedures and requirements by clicking here.  The senders must provide you with a 10-digit confirmation number prior to your going to pick up the money and should also give you their name and telephone number and the name, address and telephone number of the Western Union office in the U.S. from which the money was sent.  You must present a passport or other acceptable photo identification at the time of pick up.

To learn more about transferring funds through the State Department, please see Sending Money to U.S. Citizens Overseas.