For Emergencies during normal working hours (between 8:00a.m. and 4:45p.m.)

(656) 227-3411, if calling from the U.S. dial 011 52 first, if calling from outside Ciudad Juarez dial 01 first.
(This phone number is NOT for Visa or Waiver information)

E-mail: mailto:cdjscs@state.gov

After-Hours Emergency Contact Number

If you are an American citizen with an after-hours emergency, please call our Duty Officer
From Mexico: 01-55-5080-2000, ext. 0
From the U.S.: 011-52-55-5080-2000, ext. 0

For non-emergency issues, please see our General Information Page.

U.S. Citizen Emergencies ONLY:

NOTE: This line is ONLY for American citizen emergencies. If you are an American citizen and you have an emergency, please call one of the following numbers. DO NOT Call This Line For Visa Inquiries.

During Normal Business Hours:
Within Mexico: (868)-208-2000
From the U.S.: 011 52 (868) 208-2000

After Normal Business Hours:
Within Mexico: 011-52 55 5080 2000
From the U.S.: 011-55 5080 2000

For U.S. citizen emergencies during or after office hours please call the following phone number:

Phone from Mexico (01) 800 681 9374, from the U.S. (1) 844 528 6611

Merida’s office hours are Monday through Friday, 7:30am to 4:30pm.  We are closed for U.S. and Mexican holidays.

Please note the above phone numbers are NOT for visa inquiries.

U.S. citizen emergencies include but are not limited to arrests, deaths, hospitalizations, and victims of crime.

Routine services include but are not limited to passports, Consular Reports of Birth Abroad, and notaries.

For the full list of emergency and routine services offered at the U.S. Consulate General in Merida please visit the menu listed on the left-hand side of the U.S. Citizen Services page.

U.S. Citizens needing immediate assistance can call the Embassy at any time from:

Mexico City: 5080-2000
Elsewhere in Mexico: 01-55-5080-2000
The U.S.: 011-52-55-5080-2000

During Business Hours: Dial 5080-2000 to reach American Citizens Services.

Outside Business Hours: Press “0” to speak to an operator and ask to be connected to the Duty Officer. Note: this service is ONLY for assistance in an emergency directly affecting a U.S. Citizen in Mexico.

Please note the above phone numbers are NOT for visa inquiries.

If you are in Mexico, help may be closer than you think. Determine if there is a Consulate or Consular Agency near you that can help. Find your nearest American Citizens Services location.

U.S. citizen emergencies include but are not limited to arrests, deaths, hospitalizations, air ambulance, and victims of crime.

Routine services include but are not limited to passports, Consular Reports of Birth Abroad, and notarial services.

If you are an American Citizen and you need to speak with someone from the Consulate General for assistance with an emergency situation outside of our regular working hours, you may send us an e-mail to MTRDutyOfficer@state.gov (please write your phone number to be able to contact you) or you may contact the Duty Officer at 01-55-5080-2000(from Monterrey, its Metropolitan area and other parts of Mexico) or 011-52-55-5080-2000 (from the United States)

Information For American Crime Victims About The Criminal Justice Process In Mexico

For information about our business hours please visit our contact information page.

After hours emergencies dealing with American Citizens:
From Mexico, dial 01-555-080-2000
From U.S., dial (301)-985-8843

Please note that these numbers are NOT to be used for visa inquiries.  For additional information on our emergency services, please consult our webpage by clicking here.

For Non-Emergency situations, please consult our American Citizen Service webpage by clicking here.  If you require additional information regarding our services to American citizens, the Consulate may be reached via email at NogalesACS@state.gov or via FAX at +52 (631)313-4652

For inquiries regarding Non-Immigrant Visas, please send an email to NogalesVisas@state.gov.

If you are an American citizen with an after-hours emergency, please call our hotline at 01-55-5080-2000.  This number is only to be used if the call:

– Is after business hours
– Is regarding a U.S. citizen
– Is regarding our consular district
– Is a true emergency

Otherwise, please contact us during normal business hours.

Phone
From Mexico (01) 800 681 9374
From the United States (1) 844 528 6611

After-hours Line for U.S. Citizen Emergencies
From Nuevo Laredo:  01-55-5080-2000   From the United States:       011-52-55-5080-2000

E-Mail
NuevoLaredo-ACS@state.gov

Fax
From Mexico:  (867) 715 4526
From the U.S.: 011-52-867-715 4526

In case of Emergency: Our business hours are 7:30am to 4:15pm Monday through Friday. In case of an after-hours emergency involving U.S. citizens, please contact the Duty Officer:   From Mexico dial 664-748-0129, from the U.S., call 1 (844) 528-6611. This number is for emergencies only.

For Non-Emergency Issues, please see our “Contact Citizen Services” page.