Status of U.S. Consular Operations in Mexico in Light of COVID-19

Updated: December 2, 2020 

(Original date: May 28, 2020) 

The U.S. Embassy in Mexico City and all U.S. consulates general in Mexico suspended routine consular and visa services March 18 due to COVID-19. 

U.S. citizens in need of 24/7 emergency assistance should call 55-8526-2561 from Mexico or 1 (844) 528-6611 from the United States. For information on other services, see below. 

American Citizens Services (ACS)/Passport Services: 

Effective October 20, the U.S. Embassy in Mexico City and Consulates General Guadalajara, Hermosillo, Matamoros, Merida, Monterrey, Nogales, Nuevo Laredo, and Tijuana will resume limited appointments for some routine passport, citizenship, and notarial services.  Passport, citizenship, and notary appointment availability will be strictly limited due to physical distancing requirements in our offices and public waiting rooms.  Each applicant requires their own appointment.  All visitors to the embassy and consulates age two and older must wear a mask. 

At this time, Consulate General Ciudad Juarez and Consular Agencies AcapulcoLos CabosCancunMazatlanOaxacaPlaya del CarmenPiedras NegrasPuerto Vallarta, and San Miguel de Allende, are only able to provide emergency services.  Please contact these locations by email or call +52 55-8526-2561 for more information on the availability of emergency passport or notarial services at these consulates and consular agencies. 

Appointments for passport and citizenship applications that require a personal interview (applicants under age 16, first-time adult passports, replacement for a lost or stolen passport, and Consular Reports of Birth Abroad) and for notarial services are available on our website.  Due to the limited number of appointments available, there may be no openings visible on the website.  If no appointments are available when you first check the online calendar, please keep checking the calendar for newly released appointments and daily cancelations.  All appointments and openings are subject to change and cancellation based on local health conditions. 

If you cannot find an open appointment and have urgent travel plans (within the next month) or another emergency need for a passport, please contact the location nearest you by email or call +52 55-8526-2561 to request an emergency appointment. 

Federal Benefits: 

The Federal Benefits Units in Mexico will continue to provide services that can be accomplished without face-to-face interviews. For individuals residing in Mexico, please contact FBU.Mexico.City@ssa.govFBU.Guadalajara@ssa.gov, or FBU.Ciudad.Juarez@ssa.gov for any questions or concerns regarding Social Security numbers, Social Security benefits, or other federal benefits. 

Visa Services: 

  • The U.S. Embassy in Mexico City and U.S. Consulates in Guadalajara, Monterrey, Nuevo Laredo, Hermosillo, and Tijuana have resumed limited processing of routine student and work visa appointments, including TN visas, as local conditions allow. Routine tourist visa appointments remain suspended at this time across Mexico, and only cases that meet the requirements for emergency processing or are eligible for renewal with an interview waiver are being scheduled. 
  • Applicants seeking to renew their visas who meet the qualifications for an interview waiver in any visa category are being processed. Applicants should expect a longer-than-normal wait time for this service and plan accordingly. Applicants may schedule a renewal appointment at https://ais.usvisa-info.com/es-mx/niv. Eligibility requirements for visa renewal can be found at https://mx.usembassy.gov/visas/nonimmigrant-visas/. · Applicants should visit https://ais.usvisa-info.com/es-mx/niv to schedule an appointment. Because of limited capacity and safety precautions due to COVID-19, applicants should expect to experience delays in appointment availability. If applicants have an urgent need for travel, they may request an emergency appointment by following the guidance found at https://ais.usvisa-info.com/en-mx/niv/information/faqs#need_earlier_appt. 
  • For case-specific inquiries for nonimmigrant visas, the applicant or applicant’s legal guardian may contact us here: https://mx.usembassy.gov/es/visas-es/contactenos-form/. For immigrant visa cases, please contact us at https://mx.usembassy.gov/visas/contact-us-form/ and use the inquiry form to request an emergency appointment. Immigrant visa emergency appointment requests will be considered only when the applicant will age out of his or her ability to qualify for derivative status, or in case of emergencies. 
  • In order to protect the health and safety of our personnel and the public, we follow strict social distancing practices in our facilities. All applicants must wear face masks in our applicant service centers and in our visa unit waiting rooms. Any applicant with symptoms such as a cough, sore throat, or fever must reschedule their interview by contacting us at visas_mexico@state.gov. 
  • For any other questions, please email: visas_mexico@state.gov.