Updated: March 26, 2021
(Original date: May 28, 2020)
U.S. citizens in need of 24/7 emergency assistance should call 55-8526-2561 from Mexico or 1 (844) 528-6611 from the United States.
Appointment availability is very limited due to physical distancing requirements in our offices and public waiting rooms. Each applicant requires their own appointment. The number of daily appointments at each location will fluctuate based on current health conditions and local government restrictions. All visitors to the embassy and consulates age two and older must wear a mask.
American Citizens Services (ACS)/Passport Services:
Please see our COVID-19 Information page for more information on COVID conditions, resources, and restrictions.
|Updated: March 26, 2021
|U.S. Passports||Consular Reports
|Unsure which Consulate or Consular Agency is nearest you?||Find your consular location.|
|Current Service Status|
|Full Routine and Emergency Services|
|Limited Routine and Emergency Services|
|🔴||Emergency Services Only|
Routine appointments for passport and citizenship applications that require a personal interview (applicants under age 16, first-time adult passports, replacement for a lost or stolen passport, and Consular Reports of Birth Abroad) and for notarial services are available on our website. Due to the limited number of appointments available, there may be no openings visible on the website. If no appointments are available when you first check the online calendar, please keep checking the calendar for newly released appointments and daily cancelations. At locations with emergency services only, appointments must be requested via email. All appointments and openings are subject to change and cancellation based on local health conditions.
If you cannot find an open appointment and have urgent travel plans (within the next month) or another emergency need for a passport, please contact the location nearest you by email to request an emergency appointment.
The Federal Benefits Units in Mexico will continue to provide services that can be accomplished without face-to-face interviews. For individuals residing in Mexico, please contact FBU.Mexico.City@ssa.gov, FBU.Guadalajara@ssa.gov, or FBU.Ciudad.Juarez@ssa.gov for any questions or concerns regarding Social Security numbers, Social Security benefits, or other federal benefits.
|Updated: March 24, 2021
||Interview Waiver & Interview Waiver Renewals||B1/B2 First Time||Student Visas
|Work Visas (H1B, L, TN)||E1 and E2||H2s|
|Ciudad Juarez||Yes||No||Yes||Yes||E2 only||No|
|Mexico City||Yes||No||Yes||Yes||E2 only||No
|Monterrey||Yes||No||Yes||No||E1 emergency cases only||Yes|
|Tijuana||Yes||No||Yes||No||E1 emergency cases only||Yes|
* Please note that all services listed above are very limited in availability, and applicants may experience significant delays for visa appointments.
Applicants should expect a longer-than-normal wait time for this service and plan accordingly. Applicants applying in the same visa class and whose previous visa expired within the last 48 months may be eligible for interview waiver. Applicants may schedule a renewal appointment at: https://ais.usvisa-info.com/en-mx/niv. Additional eligibility requirements for visa renewal can be found at: https://mx.usembassy.gov/visas/nonimmigrant-visas/.
If applicants have an urgent need for travel, they may request an emergency appointment by following the guidance found at: https://ais.usvisa-info.com/en-mx/niv/information/faqs#need_earlier_appt.
Routine appointments for applicants not ordinarily resident in Mexico are not available at this time. Any applicant currently residing in the United States who seeks to extend their legal stay should contact U.S. Citizenship and Immigration Services at this link: https://www.uscis.gov/visit-the-united-states/extend-your-stay
For immigrant visa applicants, the U.S. Consulate General in Ciudad Juarez has resumed very limited routine immigrant visa processing, beginning with spouses, children, and fiancé(e)s of U.S. citizens whose appointments were canceled in March and April 2020. Immigrant visa appointments for adoptions and for cases meeting certain emergency criteria also remain available. For more information and instructions on requesting an emergency appointment, please visit: https://mx.usembassy.gov/embassy-consulates/ciudad-juarez/visas-2/visaprocessing2021/
For case-specific inquiries for nonimmigrant visas, the applicant or applicant’s legal guardian may contact us here: https://mx.usembassy.gov/visas/contact-us-form/. For immigrant visa cases, please contact us at https://mx.usembassy.gov/public-inquiry-form-immigrant-visas-residents/ and use the inquiry form to request an emergency appointment. Immigrant visa emergency appointment requests will be considered only when the applicant will age out of his or her ability to qualify for derivative status, or in case of emergencies.
Any nonimmigrant visa applicant with symptoms such as a cough, sore throat, or fever must reschedule their interview by following the instructions at: https://ais.usvisa-info.com/en-mx/niv/information/faqs#reschedule_cancel_appt or by contacting: https://ais.usvisa-info.com/en-mx/niv/information/contact_us. For answers to frequently asked questions regarding nonimmigrant visas, please visit: https://ais.usvisa-info.com/en-mx/niv/information/faqs. For any other question, please contact us at: https://mx.usembassy.gov/visas/contact-us-form/.