Status of U.S. Consular Operations in Mexico in Light of COVID-19

Updated: May 26, 2021 

(Original date: May 28, 2020) 

U.S. citizens in need of 24/7 emergency assistance should call 55-8526-2561 from Mexico or 1 (844) 528-6611 from the United States.

Appointment availability is very limited due to physical distancing requirements in our offices and public waiting rooms. Each applicant requires their own appointment. The number of daily appointments at each location will fluctuate based on current health conditions and local government restrictions. All visitors to the embassy and consulates age two and older must wear a mask.

American Citizens Services (ACS)/Passport Services:

Please see our COVID-19 Information page for more information on COVID conditions, resources, and restrictions.

Updated: May 26, 2021


Citizen Services
U.S. Passports Consular Reports
of Birth
Notary Services 

  • Puerto Vallarta Consular Agency
🟡 🟡 🟡

  • Mazatlán Consular Agency (Emergency Services only) 
🟡 🟡 🟡

  • Cancun Consular Agency (no CRBA services) 
  • Playa del Carmen Consular Agency (no CRBA services) 
🟡 🟡 🟡

  • Acapulco Consular Agency
  • Oaxaca Consular Agency
  • San Miguel de Allende
    Consular Agency (No CRBA Services)
🟡 🟡 🟡
NOGALES  🟡 🟡 🟡

  • Piedras Negras Consular Agency 
🟡 🟡 🟡

  • Cabo San Lucas Consular Agency (Emergency services only)
🟡 🟡 🟡
Unsure which Consulate or Consular Agency is nearest you?  Find your consular location.  


Current Service Status
🟢 Full Routine and Emergency Services
🟡 Limited Routine and Emergency Services
🔴 Emergency Services Only

Routine appointments for passport and citizenship applications that require a personal interview (applicants under age 16, first-time adult passports, replacement for a lost or stolen passport, and Consular Reports of Birth Abroad) and for notarial services are available on our website. Due to the limited number of appointments available, there may be no openings visible on the website. If no appointments are available when you first check the online calendar, please keep checking the calendar for newly released appointments and daily cancelations. At locations with emergency services only, appointments must be requested via email. All appointments and openings are subject to change and cancellation based on local health conditions.

If you cannot find an open appointment and have urgent travel plans (within the next month) or another emergency need for a passport, please contact the location nearest you by email to request an emergency appointment.

Federal Benefits:
The Federal Benefits Units in Mexico will continue to provide services that can be accomplished without face-to-face interviews. Interviews may be scheduled for emergencies or other urgent situations. For individuals residing in Mexico, please contact,, or for any questions or concerns regarding Social Security numbers, Social Security benefits, or other federal benefits.

Visa Services:

Updated: May 26, 2021
Interview Waiver & Interview Waiver Renewals  B1/B2 First Time  Student Visas
Work Visas (H1B, L, TN)  E1 and E2  H2s 
Ciudad Juarez  Yes  No  Yes  Yes  E2 only  No 
Guadalajara  Yes  No  Yes  Yes  No  No 
Hermosillo  Yes  No  Yes  Yes No  Yes 
Matamoros  Yes  No  Yes Yes No  Yes 
Merida  Yes  No  Yes  Yes  No  No 
Mexico City  Yes  No  Yes  Yes  E2 only  No
Monterrey  Yes  No  Yes  Yes  E1 only Yes 
Nogales  Yes  No  No  No  No  Yes 
Nuevo Laredo  Yes  No  Yes  Yes No  Yes 
Tijuana  Yes  No  Yes  Yes E1 emergency cases only  Yes 

* Please note that all services listed above are very limited in availability, and applicants may experience significant delays for visa appointments.

Applicants should expect a longer-than-normal wait time for this service and plan accordingly. Applicants applying in the same visa class and whose previous visa expired within the last 48 months may be eligible for interview waiver. Applicants may schedule a renewal appointment at: Additional eligibility requirements for visa renewal can be found at:

If applicants have an urgent need for travel, they may request an emergency appointment by following the guidance found at:

Routine appointments for applicants not ordinarily resident in Mexico are not available at this time. Any applicant currently residing in the United States who seeks to extend their legal stay should contact U.S. Citizenship and Immigration Services at this link:

For immigrant visa applicants, the U.S. Consulate General in Ciudad Juarez has resumed very limited routine immigrant visa processing, beginning with spouses, children, and fiancé(e)s of U.S. citizens whose appointments were canceled in March and April 2020. Immigrant visa appointments for adoptions and for cases meeting certain emergency criteria also remain available. For more information and instructions on requesting an emergency appointment, please visit:

For case-specific inquiries for nonimmigrant visas, the applicant or applicant’s legal guardian may contact us here: For immigrant visa cases, please contact us at and use the inquiry form to request an emergency appointment. Immigrant visa emergency appointment requests will be considered only when the applicant will age out of his or her ability to qualify for derivative status, or in case of emergencies.

Any nonimmigrant visa applicant with symptoms such as a cough, sore throat, or fever must reschedule their interview by following the instructions at: or by contacting:

For answers to frequently asked questions regarding nonimmigrant visas, please visit: For any other question, please contact us at: