Status of U.S. Consular Operations in Mexico in Light of COVID-19

Updated: September 11, 2020

The U.S. Embassy in Mexico City and all U.S. consulates general in Mexico suspended routine consular and visa services March 18 due to COVID-19.

U.S. citizens in need of 24/7 emergency assistance should call (55) 8526 2561 from Mexico or 1 (844) 528-6611 from the United States. For information on other services, see below.

American Citizens Services (ACS)/Passport Services:

· U.S. citizens with an expired passport, or one expiring soon, and imminent travel plans to the United States, may request an emergency appointment at the embassy or nearest consulate. Check here for appointment availability. Due to reduced operations at U.S. domestic facilities effective April 2, if you have previously applied for a passport or citizenship service, such as a Consular Report of Birth Abroad (CRBA), you should expect significant delays receiving your documents. If you are in this situation and have imminent travel planned, please apply for an emergency passport. As a reminder, U.S. citizen children do not require a CRBA to qualify for an emergency passport.

Federal Benefits:

· The Federal Benefits Units in Mexico will continue to provide services that can be accomplished without face-to-face interviews. For individuals residing in Mexico, please contact FBU.Mexico.City@ssa.gov, FBU.Guadalajara@ssa.gov, or FBU.Ciudad.Juarez@ssa.gov for any questions or concerns regarding Social Security numbers, Social Security benefits, or other federal benefits.

Visa Services:

  • The U.S. Embassy in Mexico City and the U.S. Consulates in Guadalajara, Monterrey, Tijuana and Hermosillo have resumed limited operations for student visa processing for Mexican citizens and residents. Applicants should visit https://ais.usvisa-info.com/es-mx/niv to schedule an appointment. · Where conditions allow for it, we have resumed limited processing of visa renewals eligible for interview waiver, since these cases do not require applicants to visit our consular sections. Schedule a renewal appointment at https://mx.usembassy.gov/visas/nonimmigrant-visas/.
  • Interviews for all other visa categories, including B1/B2, remain suspended until further notice. Applicants of any visa category with an urgent need to travel can request an emergency appointment via https://ais.usvisa-info.com/en-MX/niv.
  • For case-specific inquiries for nonimmigrant visas, please contact us here: https://mx.usembassy.gov/es/visas-es/contactenos-form/. For immigrant visa cases, please contact us at https://mx.usembassy.gov/embassy-consulates/ciudad-juarez/visas-2/ and use the inquiry form to request an emergency appointment. Immigrant visa emergency appointment requests will be considered only when the applicant will age out of his or her case, or in case of emergencies.
  • In order to protect the health and safety of our personnel and the public, we will institute strict social distancing practices in our facilities. All applicants must wear masks. Any applicant with symptoms such as a cough, sore throat, or fever should contact us at visas_mexico@state.gov to reschedule their interview. · For any questions, please email: visas_mexico@state.gov.