Consular Services

Brought to you by the Bureau of Consular Affairs.

Important Notice about Consular Operations

Status of U.S. Consular Operations in Mexico in Light of COVID-19

Emergency Assistance

International Parental Child Abduction Arrest of a U.S. Citizen Death of a U.S. Citizen Victims of Crime Emergency Financial Assistance Recent Alerts

International Parental Child Abduction

International parental child abduction is the removal or retention of a child outside their country of habitual residence in breach of another parent or guardian’s custody rights.

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Arrest of a U.S. Citizen

The Department of State is committed to ensuring fair and humane treatment for U.S. citizens imprisoned overseas. We stand ready to assist incarcerated citizens and their families within the limits of our authority in accordance with international law, domestic and foreign law.

Death of a U.S. Citizen

When an U.S. citizen dies abroad, the Bureau of Consular Affairs assists the family and friends. The Bureau of Consular Affairs attempts to locate and inform the next-of-kin of the U.S. citizen’s death. The Bureau of Consular Affairs provides information on how to make arrangements for local burial or return of the remains to the United States. The disposition of remains is subject to U.S. and local (foreign) law, U.S. and foreign customs requirements, and the foreign country facilities, which are often vastly different from those in the United States.

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Victims of Crime

When a U.S. citizen is the victim of a crime overseas, he or she may suffer from physical, emotional or financial injuries. It can be more difficult because the victim may be in unfamiliar surroundings, and may not know the local language or customs.

Learn More About How We Can Help

Emergency Financial Assistance

Information on transferring funds, what receivers need, and destitution.

Recent Alerts

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Emergency Consular Resources

Click on the office locations in the map below to see local resources related to emergency consular services – legal assistance, funeral home lists, medical services, and other available resources.

U.S. Embassy Mexico City

U.S. Consulate General in Ciudad Juarez

U.S. Consulate General in Guadalajara

U.S. Consulate General in Hermosillo

U.S. Consulate General in Matamoros

U.S. Consulate General in Merida

U.S. Consulate General in Monterrey

U.S. Consulate General in Nogales

U.S. Consulate General in Nuevo Laredo

U.S. Consulate General in Tijuana

Consular Agency Acapulco

Consular Agency Cancun

Consular Agency Los Cabos

Consular Agency Mazatlan

Consular Agency Oaxaca

Consular Agency Piedras Negras

Consular Agency Playa del Carmen

Consular Agency Puerto Vallarta

Consular Agency San Miguel de Allende

U.S. Embassy Mexico City

U.S. Citizen Services
From Mexico: 555-080-2000
From the United States: 1-844-528-6611

Address:

Paseo de la Reforma 305 Colonia Cuauhtemoc 06500 Mexico City, Mexico.

Fax:

From Mexico: (55) 5080-2005 / From the U.S.: 011-52-55-5080-2005

U.S. Consulate General in Ciudad Juarez

U.S. Citizen Services
From Mexico: 656-344-3032
From the United States: 1-844-528-6611

Address:

Paseo de la Victoria #3650 Fracc. Partido Senecú Ciudad Juárez, Chihuahua, Mexico C.P. 32543

U.S. Consulate General in Guadalajara

U.S. Citizen Services
From Mexico: 334-624-2102
From the United States: 1-844-528-6611

Address:

Progreso 175 Col. Americana Codigo Postal 44160 Guadalajara, Jalisco, Mexico

U.S. Consulate General in Hermosillo

U.S. Citizen Services
From Mexico: 662-690-3262
From the United States: 1-844-528-6611

Address:

141 Monterey Street Col. Esqueda, C.P. 83000 Hermosillo, Sonora, Mexico

Fax:

(+52) 662-217-2571

U.S. Consulate General in Matamoros

U.S. Citizen Services
From Mexico: 868-206-1076
From the United States: 1-844-528-6611

Address:

Calle Constitución No. 1 Colonia Jardín Matamoros, Tamaulipas 87330

Fax:

(+52) 868-816-0883

U.S. Consulate General in Merida

U.S. Citizen Services
From Mexico: 999-316-7168
From the United States: 1-844-528-6611

Address:

Calle 60 No. 338-K x 29 y 31 Col. Alcala Martin Merida, Yucatan, Mexico 97050

Fax:

(+52) 999-942-5758

U.S. Consulate General in Monterrey

U.S. Citizen Services
From Mexico: 814-160-5512
From the United States: 1-844-528-6611

Address:

Ave. Alfonso Reyes #150 Col. Valle del Poniente Santa Catarina, Nuevo León México 66196

Fax:

81-8342-5433

U.S. Consulate General in Nogales

U.S. Citizen Services
From Mexico: 631-980-0522
From the United States: 1-844-528-6611

Address:

Calle San José s/n Fraccionamiento los Alamos C. P. 84065 Nogales, Sonora

Phone:

(+52) 631-311-8150

Fax:

(+52) 631-313-4652

U.S. Consulate General in Nuevo Laredo

U.S. Citizen Services
From Mexico: 867-233-0557
From the United States: 1-844-528-6611

Address:

Paseo Colon 1901 Colonia Madero Nuevo Laredo, Tamaulipas 88260

U.S. Consulate General in Tijuana

U.S. Citizen Services
From Mexico: 664-748-0129
From the United States: 1-844-528-6611

Address:

Paseo de las Culturas s/n Mesa de Otay Delegación Centenario C.P. 22425 Tijuana, Baja California

Consular Agency Acapulco

U.S. Citizen Services
From Mexico: 558-526-2561
rom the U.S.: 1-844-528-6611

Address:

Hotel Continental Emporio, Costera M. Alemán 121 – Office 14 Acapulco,Guerrero C.P.39670

Consular Agency Cancun

From Mexico, dial 99 9316 7168
From the United States, dial (844) 528 6611

Address:

Blvd. Kukulcan Km 13 ZH, Torre La Europea, Despacho 301 Cancun, Quintana Roo C.P.77500

Consular Agency Los Cabos

U.S. Citizen Services
From Mexico: 664-748-0129
From the U.S.: 1-844-528-6611

Address:

Las Tiendas de Palmilla L-B221, Km. 27.5 Carretera Transpeninsular San José del Cabo, Baja California Sur C.P. 23406

Fax:

(+52) 624-143-6750

Consular Agency Mazatlan

U.S. Citizen Services
From Mexico: 662-690-3262
From the U.S.: 1-844-528-6611

Address:

Playa Gaviotas 202, Local 10. Zona Dorada. Mazatlán, Sinaloa, México

Phone:

| F

Hours:

Monday thru Friday from 9:00 am to 3:00 pm.

Consular Agency Oaxaca

(An extension of the Embassy in Mexico City)

Address:

Macedonio Alcala No. 407, Office 20 Oaxaca, Oaxaca C.P.68000

Phone:

From Mexico: 055-8526-2561 | From the U.S.: 1-844-528-6611

Fax:

(+52) 951-516-2701

Consular Agency Piedras Negras

(An extension of the Consulate in Nuevo Laredo)

Address:

Abasolo #211, Local #3, Centro Piedras Negras, Coahuila C.P. 26000

Phone:

From Mexico: 867-233-0557 | From the U.S.: 1-844-528-6611

Fax:

(+52) 878-782-8707

Consular Agency Playa del Carmen

(An extension of the Consulate in Merida)

Address:

Plaza Progreso, Local 33 Carretera Federal Puerto Juarez-Chetumal, Mz. 293 Lt. 1. Playa del Carmen, Quintana Roo C.P. 77710

Phone:

From Mexico, dial 99 9316 7168 | From the United States, dial (844) 528 6611

Consular Agency Puerto Vallarta

(An extension of the Consulate General in Guadalajara)

Address:

Paseo de los Cocoteros #85 Sur, Paradise Plaza Nuevo Vallarta, Nayarit C.P.63732

Phone:

From Mexico: 334-624-2102 | From the U.S: 1-844-528-6611

Consular Agency San Miguel de Allende

(An extension of the Embassy in Mexico City)

Address:

Plaza La Luciernaga, Libramiento Jose Manuel Zavala No. 165, Locales 4 y 5 Colonia La Luciernaga San Miguel Allende, Guanajuato C.P.37745

Phone:

From Mexico: 55-8526-2561 | From the U.S.: 1-844-528-6611

Local Resources

The Department of State assumes no responsibility or liability for the professional ability or reputation of, or the quality of services provided by, the entities or individuals whose names appear on the following lists. Inclusion on this list is in no way an endorsement by the Department or the U.S. government. Names are listed alphabetically, and the order in which they appear has no other significance. The information on the list is provided directly by the local service providers; the Department is not in a position to vouch for such information.

Legal Assistance Medical Assistance

Legal Assistance

The Embassy and its 9 Consulates General cannot represent U.S. citizens in court nor provide legal counsel. Instead, you may wish to consult with an attorney in Mexico, who can provide advice on your options and remedies within the Mexican legal system. The Embassy and consulates within Mexico maintain a list of local attorneys, many of whom speak English.

Legal Assistance

Medical Assistance

The Embassy and its 9 Consulates General compile lists of doctors and hospitals.

Medical Assistance

Routine Services

Consular Affairs (CA) is the public face of the Department of State for millions of people around the world. We provide many services, and the most common are listed below.

Visas to the U.S.

Travelers to the U.S. can get visa information and guidance.

Visas

U.S. Passport Services

U.S. Citizens overseas can renew passports, replace passports, or apply for new passports.

Passports

U.S. Citizenship Services

Claim U.S. Citizenship for children born abroad, renounce citizenship, etc.

Citizenship

Notarial Services

Anyone can take advantage of our notarial services.

Notarials

Federal Programs

Social Security Veterans Affairs Internal Revenue Service Selective Service Voting

Social Security

If you reside in Mexico and have questions regarding services provided by the Social Security Administration (SSA), you must contact the SSA Federal Benefits Unit (FBU) located in Mexico. For comprehensive information on SSA’s services abroad, please visit SSA’s webpage Service Around the World. If you are already receiving SSA benefits payments, there will be no change in the method of distribution of those payments. For comprehensive information on SSA’s services abroad, please visit SSA’s webpage Service Around the World. If you are already receiving SSA benefits payments, there will be no change in the method of distribution of those payments.

Federal Benefits Unit

Veterans Affairs

Service members, Veterans, and their beneficiaries can apply for benefits services on the U.S. Department of Veterans Affairs (VA) website at www.va.gov. The Federal Benefits Unit (FBU) can also be of assistance if Veterans and beneficiaries have questions about benefits and services.

Department of Veterans Affairs

Internal Revenue Service

If you are a U.S. citizen or Lawful Permanent Resident (green card holder), you are responsible for filing U.S. federal income tax returns while abroad. You will find useful information on the Internal Revenue Service (IRS) website, such as Frequently Asked Questions about taxes or how to apply for an Individual Taxpayer Identification Number (ITIN). If you are a U.S. government employee working overseas, you cannot claim the Foreign Earned Income Exclusion. For additional information, visit the IRS website.

Learn More

Selective Service

U.S. embassies and consulates overseas assist the Selective Service System with its registration program abroad. At this time, the Selective Service System online registration site is temporarily unavailable for overseas registrants. For security reasons, overseas registrants should complete the form below and mail it to the Selective Service System at the following address: Selective Service System Registration Information Office P.O. Box 94739 Palatine, IL 60094-4739

Download the PDF (49 kb)

Voting

Now all U.S. citizens can receive their blank ballots electronically. Depending on the state in which you are eligible to vote, you may get your ballot by email, fax, or internet download. To start, go to www.FVAP.gov to complete a new Federal Post Card Application (FPCA), print and sign the form then return it to your local election office in the United States. We recommend overseas U.S. citizens get in the habit of completing FPCAs each January. You should include your email address on the form so it’s easier for your election officials to reach you if there is a problem. If your state delivers ballots electronically by fax only, be sure to include your fax number. If you request electronic delivery and include your email address or fax number, you’ll receive your blank ballot 45 days before general and mid-term elections and generally 30 days before special, primary, and run-off elections for federal offices.

Voting

Vehicle Recovery

Recover a Stolen Vehicle

The Vehicle Recovery Unit of the U.S. Consulate General in Tijuana assists U.S. citizens recover their vehicles stolen in the United States and recovered in Mexico. The Vehicle Recovery Unit serves as a liaison between the Mexican authorities and U.S. citizens and/or their insurance carriers.