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October 29, 2023

Message for U.S. Citizens: Updated Acapulco Departure Information

Location: Acapulco, Guerrero



Event:  Buses and limited evacuation flights from Acapulco to Mexico City are available for U.S. citizens who wish to depart Acapulco.


Bus options from Acapulco to Mexico City’s Taxqueña bus station include Costa Line service from Terminal de Autobuses Acapulco Papagayo and Terminal de Autobuses de Punta Diamante, and Estrella de Oro service from the Terminal Acapulco Costera.

Limited flights are available from Acapulco International Airport (ACA) to Mexico City.  U.S. citizens who need assistance to coordinate a flight and transportation to the Acapulco International Airport should contact the U.S. Embassy at (55) 8526 2561.

For U.S. citizen assistance, see the Embassy’s contact information below.

A list of shelters in the impacted area is at: List of Available Shelters – Acapulco


Actions to Take:

  • Monitor local media for updates, follow directions from local officials, and in case of emergency, call 911.
  • Keep loved ones advised of your location and well-being via phone, text, and social media.


Contact Form

U.S. Embassy and Consulates in Mexico

From Mexico: (55) 8526 2561

From the United States:  1-844-528-6611

Department of State – Consular Affairs:  +1-888-407-4747 or +1-202-501-4444



Mexico International Travel information

U.S. Passports

Smart Traveler Enrollment Program (STEP)

Department of State on Facebook and X (formerly Twitter)

U.S. Embassy in Mexico on Facebook and X (formerly Twitter)