U.S. Embassy & Consulates
in Mexico

Location:  Puerto De Morelos

We are aware of a shooting incident in the beach area near the Azul Beach Resort Riviera Cancun and the Hyatt Ziva Riviera Cancun in Puerto Morelos.  Mexican authorities are responding to the situation.  We advise U.S. citizens in the area to contact concerned family and/or friends to let them know they are safe.  Affected U.S. citizens should follow the instructions of local authorities and call 911 if they have an emergency situation.  U.S. citizens who need information or assistance can contact the U.S. Consulate in Merida via the contact information provided below.

Actions to Take:

• Monitor the local news for updates, follow directions from local officials, and in case of emergency, call 911.
• Avoid crowds.
• Be aware of your surroundings.
• Review your personal security plans.
• Contact the U.S. Consulate or Embassy if you need assistance.

Assistance: 

• Contact Form
• U.S. Embassy and Consulates in Mexico
  • From Mexico: (55) 8526 2561
  • From the United States:  1-844-528-6611
• Department of State – Consular Affairs:  +1-888-407-4747 or +1-202-501-4444

Links:  

• Mexico International Travel Information
• U.S. Passports
• Smart Traveler Enrollment Program
• Traveler’s Checklist
• Department of State on Facebook  and Twitter
• U.S. Embassy in Mexico on Facebook and Twitter