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Message for U.S. Citizens – Limited Passport Operations
April 9, 2020

Message for U.S. Citizens – U.S. Embassy Mexico City, Mexico (April 9, 2020) 

Location:  Mexico 

Event:  Limited Passport Operations  (April 9, 2020)

The U.S. Mission in Mexico suspended routine passport and other consular services March 19 in light of COVID-19.  If your passport is expired or is going to expire soon and you have imminent travel plans to the United States, please contact the embassy or nearest consulate to apply for an emergency passport ONLY.  To schedule an appointment, please call 55-8526-2561 or visit our website.

Due to reduced operations at U.S. domestic facilities effective April 2, if you have previously applied for a passport or citizenship service, such as a Consular Report of Birth Abroad (CRBA), you should expect significant delays receiving your documents.  If you are in this situation and have imminent travel planned, please contact us for an emergency passport.  As a reminder, U.S. citizen children do not require a CRBA to qualify for an emergency passport.
Please enroll in the Smart Traveler Enrollment Program (STEP) and visit the Embassy’s COVID-19 webpage for up-to-date information on COVID-19 and the status of U.S. consular operations in Mexico.

Actions to Take: 


  • For Emergency Assistance for U.S. citizens in Mexico, call 55-8526-2561 from Mexico or 1-844-528-6611 from the United States.
  • The U.S. Embassy in Mexico City is located at:
    Paseo de la Reforma 305
    Colonia Cuauhtémoc
    06500, Ciudad de México
    Phone: +52-55-5080-2000
    Fax: +52-55-5080-2005
    E-Mail: ACSMexicoCity@state.gov
  • State Department – Consular Affairs: 888-407-4747 or 202-501-4444
  • Enroll in the Smart Traveler Enrollment Program (STEP) to receive Alerts and make it easier to locate you in an emergency.
  • Follow the Department of State on Facebook and Twitter.
  • Follow the U.S. Embassy in Mexico on Facebook and Twitter.
  • Review the Crime and Safety Reports for Mexico.
  • Prepare a contingency plan for emergency situations.  Review the Traveler’s Checklist.