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Message for U.S. Citizens: Hurricane Otis – Acapulco Departure Information
October 28, 2023

U.S. Embassy Mexico City

Location: Acapulco, Guerrero

Event:  U.S. citizens who wish to depart Acapulco should consider the following bus options from Acapulco to Mexico City’s Taxqueña bus station:

Costa Line has service from two points in Acapulco (Av. Fallaron at the Maxitunel exit and Blvd. De Las Naciones by the Hotel Mayan Palace entrance).

Estrella de Oro has service from the Terminal Acapulco Costera(Av. Cuauhtemoc 1490 esq. Wilfrido Massieu, Fracc. Magallanes) between 8:00 am and 4:00 pm.

For U.S. citizen assistance, see the Embassy’s contact information below.

A list of shelters in the impacted area is at: List of Available Shelters – Acapulco

Actions to Take:

·       Monitor local media for updates, follow directions from local officials, and in case of emergency, call 911.

·       Keep loved ones advised of your location and well-being via phone, text, and social media.


From Mexico: (55) 8526 2561

From the United States:  1-844-528-6611

Department of State – Consular Affairs:  +1-888-407-4747 or +1-202-501-4444


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