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Message for U.S. Citizens: Acapulco Updated Bus Information
October 31, 2023

Location:  Acapulco, Guerrero

Event:  U.S. citizens seeking to depart Acapulco should consider bus options to Mexico City or Zihuatanejo:

  • Costa Line has service from Terminal Acapulco Papagayo and Terminal Punta Diamante to Mexico City.
  • Estrella de Oro has service from Terminal Acapulco Costera to Mexico City and to Zihuatanejo.
  • Futura has service from Terminal Papagayo and Terminal Ejido to Zihuantanejo.

U.S. citizens who need emergency assistance, including to depart Acapulco, should contact the U.S. Embassy at (55) 8526 2561.

Actions to Take:

  • Monitor local media for updates, follow directions from local officials, and in case of emergency, call 911.
  • Keep loved ones advised of your location and well-being via phone, text, and social media.


Contact Form 

U.S. Embassy and Consulates in Mexico

From Mexico: (55) 8526 2561

From the United States:  1-844-528-6611

Department of State – Consular Affairs:  +1-888-407-4747 or +1-202-501-4444


Mexico International Travel information

U.S. Passports

Smart Traveler Enrollment Program (STEP)

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U.S. Embassy in Mexico on Facebook and X (formerly Twitter)