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Message for U.S. Citizens: Acapulco – Hurricane Otis (November 1, 2023)
November 1, 2023

Message for U.S. Citizens: Acapulco – Hurricane Otis (November 1, 2023)


Location: Acapulco, Guerrero

Event:  U.S. citizens who need emergency assistance, including to depart Acapulco, should contact the U.S. Embassy at (55) 8526 2561.

  • U.S. citizens seeking to depart Acapulco should consider bus options to Mexico City or Zihuatanejo:
  • Costa Line has service from Terminal Acapulco Papagayo and Terminal Punta Diamante to Mexico City.
  • Estrella de Oro has service from Terminal Acapulco Costera to Mexico City and to Zihuatanejo.
  • Futura has service from Terminal Papagayo and Terminal Ejido to Zihuantanejo.

Actions to Take:

  • Monitor local media for updates, follow directions from local officials, and in case of emergency, call 911.
  • Keep loved ones advised of your location and well-being via phone, text, and social media.



Contact Form

U.S. Embassy and Consulates in Mexico

From Mexico: (55) 8526 2561

From the United States:  1-844-528-6611

Department of State – Consular Affairs:  +1-888-407-4747 or +1-202-501-4444


Mexico International Travel information

U.S. Passports

Smart Traveler Enrollment Program (STEP)

Department of State on Facebook and X (formerly known as Twitter)

U.S. Embassy in Mexico on Facebook and X (formerly known as Twitter)