U.S. Embassy & Consulates
in Mexico

Message to U.S. Citizens – U.S. Embassy Mexico City, Mexico (March 27, 2020)

Location:  Mexico

Event:  March 31 Virtual Town Hall for U.S. Citizens with Ambassador Landau

Please join U.S. Ambassador Christopher Landau for a Virtual Town Hall Tuesday, March 31, at 3:30 p.m. as he discusses the most recent Department of State travel advice for U.S. citizens in light of COVID-19 and answers your questions.

Take part by going to the Embassy’s Facebook page to watch the Facebook Live event.

Submit your questions by commenting on the event while it is happening or by sending them in advance to ACSMexicoCity@state.gov using the subject: “Virtual Town Hall” in your email.  We will do our best to answer as many questions as possible.

The U.S. government has no higher priority than the protection of U.S. citizens.  It’s essential that you are well informed and updated.  We look forward to answering your questions and providing you with our most recent travel advice.  In the meantime, you can learn more at the Embassy’s COVID-19 website and by watching this message to U.S. citizens from Ambassador Landau on our website.

Actions to Take:

• Enroll in the Smart Traveler Enrollment Program (STEP) to receive Alerts and make it easier to locate you in an emergenc
• The Department of State has issued a Global Level 4 Health Advisory for COVID-19.  In countries where commercial departure options remain available, U.S. citizens who normally reside in the United States should arrange for immediate return to the United States, unless they are prepared to remain abroad for an indefinite period.
• Visit our Embassy webpage on COVID-19 for information on conditions in Mexico.
• Learn about the latest status of consular operations at the Embassy, Consulates, and Consular Agencies.
• Consult the CDC website for the most up-to-date information.
• For the most recent information on what you can do to reduce your risk of contracting COVID-19, please see the CDC’s latest recommendations.
• Visit the COVID-19 crisis page on travel.state.gov for the latest information.
• Check with your airlines, cruise lines, or travel operators regarding any updated information about your travel plans and/or restrictions.
• Visit the Department of Homeland Security’s website on the latest travel restrictions to the United States.
• Check Port of Entry wait times at the U.S. border and visit Customs and Border Protection’s latest updates.
• Call the Mexican Ministry of Health’s COVID-19 information hotline at 800 0044 800 for local information while in Mexico.  English-speaking operators are often, but not always, available.
• Visit the local government COVID-19 websites with advice for the general public and the most recent Ministry of Health notices for updated information.

Assistance:

• For Emergency Assistance for U.S. citizens in Mexico, call 55-8526-2561 from Mexico or 1-844-528-6611 from the United States.
• The U.S. Embassy in Mexico City is located at:
  Paseo de la Reforma 305
  Colonia Cuauhtémoc
  06500, Ciudad de México
  Phone: +52-55-5080-2000
  Fax: +52-55-5080-2005
  E-Mail: ACSMexicoCity@state.gov
• State Department – Consular Affairs: 888-407-4747 or 202-501-4444
• Enroll in the Smart Traveler Enrollment Program (STEP) to receive Alerts and make it easier to locate you in an emergency.
• Follow the Department of State on Facebook and Twitter.
• Follow the U.S. Embassy in Mexico on Facebook and Twitter.
• Review the Crime and Safety Reports for Mexico.
• Prepare a contingency plan for emergency situations.  Review the Traveler’s Checklist.