U.S. Embassy & Consulates
in Mexico

Health Alert – U.S. Embassy Mexico City, Mexico (April 21, 2020)  

Location:  Mexico  

Event:  Mexico COVID-19 Update (April 21, 2020) 

International commercial flight options currently exist in Mexico.  U.S. citizens who wish to return to the United States should make commercial arrangements as soon as possible unless they are prepared to remain abroad for an indefinite period.  The U.S. government does not anticipate arranging repatriation flights in Mexico at this time.  

On April 21, the Mexican government announced the start of Phase 3 of the pandemic, meaning rapid transmission in the number of infections and increased numbers of patients requiring hospitalization.  On April 16, the Mexican government extended nationwide restrictions on non-essential economic activities in most municipalities until May 30.  Essential activities include medical services and supplies, grocery delivery services and stores, restaurants (for delivery and carryout only), public safety, fundamental economic functions, government social programs, and critical infrastructure.  Schools in Mexico are also closed under the terms of the health emergency.  For more details and for information on state and municipal restrictions, please visit our COVID-19 webpage. 

Passengers and aircrew members arriving at and departing from Mexican airports may be required to fill out health questionnaires and are subject to temperature checks.  Those exhibiting symptoms may be subject to additional health screening and/or quarantine.  Travelers entering Mexico by land from the United States may be denied admission if the purpose of their visit is considered non-essential.  Travelers entering via land may also be subject to temperature checks and additional health screening.  Some states and municipalities in Mexico have imposed tighter restrictions on people’s movements and have required citizens to wear masks when outside the home.  

On April 3, Mexican Tourism and Health officials instructed hotels to cancel new and existing reservations and close for non-essential business.  All accommodation services, including hotels, hostels, online platforms, and travel agencies, will cease receiving reservations and will reschedule all reservations.  Guests that require accommodation due to essential business activities are permitted to stay in hotels with a maximum occupancy of 15 percent and may be asked to provide an employer letter certifying the nature of their business.  Other non-resident foreign citizens currently in hotel accommodations have been requested to return home immediately.  Individuals showing respiratory symptoms will be referred to health authorities.  As a reminder, the U.S. government does not pay for lodging or other expenses incurred due to travel disruptions abroad. 

The Department of State issued a Global Level 4 Health Advisory for COVID-19 on March 19. 

Actions to Take: 

• Enroll in the Smart Traveler Enrollment Program (STEP) to receive alerts and make it easier to locate you in an emergency.  To modify your enrollment and subscription to alerts, you must log in to STEP. 
• Please watch Ambassador Christopher Landau’s March 31 Virtual Town Hall on the Embassy’s Facebook page to learn about other recommendations for U.S. citizens in Mexico. 
• Consult the CDC website for the most up-to-date information. 
• For the most recent information on what you can do to reduce your risk of contracting COVID-19, please see the CDC’s latest recommendations. 
• Visit the COVID-19 crisis page on travel.state.gov for the latest information. 
• Check with your airlines, cruise lines, or travel operators regarding any updated information about your travel plans and/or restrictions. 
• Visit our Embassy webpage on COVID-19 for information on conditions in Mexico. 
• Visit the Department of Homeland Security’s website on the latest travel restrictions to the United States.  Check Port of Entry wait times at the U.S. border and visit Customs and Border Protection’s latest updates. 
• Learn about the latest status of consular operations at the Embassy, Consulates, and Consular Agencies. 
• Call the Mexican Ministry of Health’s COVID-19 information hotline at 800 0044 800 for local information while in Mexico.  English-speaking operators are often, but not always, available.  Visit the local government COVID-19 website for updated information. 
• Refer to the Ministry of Health’s COVID-19MX app that provides Spanish-language information about COVID-19 and local health care resources.  It includes contact information for health care providers, an interactive diagnostic tool that analyzes reported symptoms and advises whether or not to seek medical care, the location of the nearest health care facility, the latest news related to COVID-19, and advice about how to prevent the spread of the disease.  The app is available via the Mexican iOS and Android stores. 

Assistance: 

• For Emergency Assistance for U.S. citizens in Mexico, call (55) 8526 2561 from Mexico or 1-844-528-6611 from the United States. 
• The U.S. Embassy in Mexico City is located at:
  Paseo de la Reforma 305
  Colonia Cuauhtémoc
  06500, Ciudad de México
  Phone:  +52-55-5080-2000
  Fax:  +52-55-5080-2005
  E-Mail:  ACSMexicoCity@state.gov 
• State Department – Consular Affairs:  888-407-4747 or 202-501-4444 
• Enroll in the Smart Traveler Enrollment Program (STEP) to receive Alerts and make it easier to locate you in an emergency. 
• Follow the Department of State on Facebook and Twitter.
• Follow the U.S. Embassy in Mexico on Facebook and Twitter. 
• Review the Crime and Safety Reports for Mexico. 
• Prepare a contingency plan for emergency situations.  Review the Traveler’s Checklist.