U.S. Citizens Services

American Citizen Services is a unit of the Consulate General Tijuana.  ACS Unit and Consular Agency Los Cabos employees assist Americans across Baja California and Baja California Sur.

Services and information provided to American citizens by the Consulate General

When traveling in Mexico, exercise increased caution due to crime.  Some areas have increased risk.  Read the entire Travel Advisory. Read More

See all Messages and Alerts for U.S. Visitors to Mexico

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CONTACT US
American Citizens Services
U.S. Consulate General Tijuana
Paseo de las Culturas s/n
Mesa de Otay
Delegación Centenario C.P. 22425
Tijuana, Baja California

From Mexico
: 81-4160-5512
From the U.S.: (844) 528-6611
Fax: 011 52 (619) 955-6053
Email: ACSTijuana@state.gov 

Business hours:  7:30 am to 4:15 pm

EMERGENCY CONTACT INFORMATION
For after-hours emergencies regarding American Citizens, contact the duty officer at 01-800-681-9374.  If calling from the United States, dial (844) 528-6611.

Consular Agency Los Cabos

There is a Consular Agency in Los Cabos which can assist Americans in emergencies and with limited routine services due to staffing shortages.  The following is contact information for the Cabo San Lucas Consular Agency:

Consular Agency
Las Tiendas de Palmilla L-B221, Km. 27.5 Carretera Transpeninsular
San José del Cabo, Baja California Sur C.P. 23406

From Mexico: 81-4160-5512
From the U.S.: (844) 528-6611
Fax:  011 52 (624) 143-6750
Email:  ConAgencyLosCabos@state.gov
Business hours:  8:30 am to 1:00 pm

Please Note: The Consulate General cannot represent U.S. citizens in court nor provide legal counsel.  Instead, you may wish to consult with an attorney in Mexico, who can provide advice on your options and remedies within the Mexican legal system.  The Consulate General in Tijuana maintains a list of local attorneys who speak English. However, the Consulate General cannot recommend a particular attorney and assumes no responsibility for the quality of service provided.

List of Lawyers

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Please Note: The Consulate General cannot recommend a particular physician and assumes no responsibility for the quality of service provided.

List of Hospitals

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All downloadable documents on this page are provided in PDF format.  To view PDFs you must have a copy of Adobe Acrobat Reader.  You may download a free version by clicking the link above.

Please Note: The U.S. Consulate General Tijuana  assumes no responsibility or liability for the professional ability or reputation of, or the quality of services provided by, the following persons or firms.  Names are listed alphabetically, and the order in which they appear has no other significance. Professional credentials and areas of expertise are provided directly by the funeral directors, morticians and other service providers.

List of Funeral Homes and Related Services 

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All downloadable documents on this page are provided in PDF format.  To view PDFs you must have a copy of Adobe Acrobat Reader.  You may download a free version by clicking the link

The Vehicle Recovery Unit in Tijuana assists U.S. citizens recover their vehicles stolen in the United States and recovered in Mexico. The Consulate General in Tijuana serves as a liaison between the Mexican authorities and U.S. citizens and/or their insurance carriers.

If your vehicle was stolen in the United States and you were informed it was found in Mexico, please send the following information about your vehicle to mexcarrecovery@state.gov :

  • Vehicle Make
  • Vehicle Model
  • Vehicle Year
  • VIN (vehicle identification number)
  • Date stolen report was filed
  • Contacting agency (did you hear about your vehicle from law enforcement or an insurance company?)
  • Location of the vehicle
  • Your name and contact information

If your vehicle was stolen during your visit to Mexico, please immediately report the theft by calling 911. You must then immediately visit a District Attorney’s office to obtain a police report. You may follow up on this report through the Office of Stolen Vehicles of the Baja California State Attorney General known as PGJE (The PGJE is the Mexican institution responsible for crime investigation and prosecution at a federal level), PGJE contact information is available at https://www.pgjebc.gob.mx/unidades-rv/. The U.S. Consulate General in Tijuana does not have any official role in the recovery of vehicles stolen inside Mexico. We recommend having at your disposal the following documentation with official translation into Spanish:

  • Vehicle Title
  • Valid vehicle registration
  • Valid driver license or identification
  • Your name and contact information
  • A full list of Official Translators can be found HERE.

If your vehicle was seized by Mexican law enforcement within 30 miles of the Mexico-United States border or in Baja California, you will need to contact officials in the city where your vehicle was seized and follow their instructions. The U.S. Consulate General in Tijuana does not have any official role in the recovery of vehicles seized by Mexican law enforcement.

If your vehicle was towed (for parking in a red zone, for example), you will need to contact the Municipal Police in the relevant municipality.

If your vehicle was seized by the police for being used in a crime or as a party to an accident, you should contact the District Attorney’s office.

Typically, when dealing with local officials, you will need to present original and Spanish translations of the following documents:

  • Valid vehicle registration
  • Valid driver license
  • Valid license plate number
  • Your name and contact information
  • A full list of Official Translators can be found HERE.

In addition, you will often be required to pay fines connected with the seizure and storage fees. Storage fees generally run about $7-10 a day. Other penalties will vary.

Only registered owners or individuals with a power of attorney from the registered owner may recover a vehicle held by Mexican law enforcement. Typically, vehicles must be recovered within 45 days of seizure.

If your vehicle was seized more than 30 miles from the Mexican-Unites States border and not in Baja California, you may want to consider hiring local legal assistance to help you in recovering your vehicle. The U.S. Consulate General in Tijuana does not have any official role in the recovery of vehicles seized by Mexican law enforcement. A list of lawyers can be found HERE.

If your vehicle was seized by Mexican Customs authorities, please follow the instructions provided by that authority to reclaim your vehicle. The U.S. Consulate General in Tijuana does not have any official role in the recovery of vehicles seized by Mexican Customs. You may wish to secure legal assistance. A list of lawyers can be found HERE.

Other inquiries may be sent to mexcarrecovery@state.gov along with the following required information:

  • Vehicle Make
  • Vehicle Model
  • Vehicle YearVIN (vehicle identification number)
  • Your name and contact information
  • Be careful in the water. Strong currents and large swells can lead to dangerous conditions for even the most experienced swimmer. Pay attention to flags and warning signs posted on the beach which indicate if it is safe to swim, and do not consume alcohol before swimming.  U.S. citizens have drowned in rip currents and tourists walking along the shore have lost their lives after being pulled off into the water by rouge waves.
  • Do not bring firearms, knives, or ammunition (even used shells) into Mexico—all are illegal and will result in an arrest.
  • Carrying any form of marijuana into Mexico, even with a prescription or medical marijuana license, is a Mexican federal offense and can be considered as international drug trafficking.
  • Vehicle accidents are commonplace. Always use your seatbelt.
  • Exercise extreme caution if participating in off-roading activities.
  • Remember that the laws in Mexico apply to both to its nationals and foreigners. You must respect them.
  • There are long stretches of roads with limited services across Baja California and Baja California Sur —plan for this and exercise caution when stopping in sparsely populated places for any reason.
  • Don’t leave valuables visible in your parked car.
  • Always carry a valid I.D.
  • No police officer is authorized to accept money.  Traffic fines must be paid at the nearest Police Department Office.
  • You may encounter military check points on the highways. They are for your own safety.
  • It is strongly recommended that you purchase a full coverage auto insurance policy during your visit to Mexico that includes funds for bail. If you are involved in an accident, call the insurance company and wait for its representative.
  • It is strongly recommended you purchase medical insurance that covers you while travelling abroad, including for medical evacuation.

U.S. citizens should be mindful of immigration and permit requirements when traveling into Mexican waters by private boat. Likewise, the U.S. Consulate General recommends that all individuals on board vessels used for sport fishing, including passengers on commercial and charter boats, understand the entry requirements and permits needed before traveling. Each individual is responsible for making sure they are in compliance.

The Government of Mexico is increasing enforcement actions as part of an effort to manage the environmental impacts of sport fishing along the Baja California peninsula.  U.S. citizens should expect inspection of the required immigration documents and fishing permits. Please be advised that the presence of fishing equipment onboard a vessel could be interpreted as intent to fish, which would trigger the requirement for a fishing license. Failure to comply could result in confiscation of vessels and possibly detention of travelers.

If you are planning a sports fishing excursion, or if you plan to be a passenger aboard a private, commercial or charter vessel used for sports fishing, please visit the following for permit information:

http://consulmex.sre.gob.mx/sandiego/
http://www.sportfishinginmexico.com/
http://www.californiasportfishing.org/