U.S. Citizen Services

IMPORTANT MESSAGE

 

Effective October 20, the U.S. Consulate General Monterrey resume limited appointments for some routine passport, citizenship, and notarial services. We are not accepting appointments outside of our consular district. Appointment availability is strictly limited due to physical distancing requirements in our offices and public waiting rooms. Each applicant requires their own appointment. All visitors to the consulate age two and older must wear a mask.

Appointments for passport and citizenship applications that require a personal interview (applicants under age 16, first-time passports for adults born in the United States, replacement for a lost or stolen passport) and for notarial services are available on our website.  Due to the limited number of appointments available, there may be no openings visible on the website. If no appointments are available when you first check the online calendar, please keep checking the calendar for newly released appointments and daily cancellations. Appointments and openings are subject to change and cancellation based on local health conditions.

Appointments for the following month become available at 3:00 pm CDT on the first Thursday of every month.  For example, appointments for July 2021 will be available at 3:00 pm CDT on Thursday, June 3, and appointments for August 2021 will be fully available on Thursday, July 1.  This policy excludes holidays.

If you cannot find an open appointment and have urgent travel plans (within the next month) or another emergency need for a passport, please provide a valid emergency purpose of travel when you request an emergency appointment by clicking on the link to fill out our contact form.


American Citizen Services is a unit of the Consulate General. The ACS Unit employees assist Americans in Nuevo León, Zacatecas, Durango, San Luis Potosí, and Coahuila (except the municipalities of Ciudad Acuña, Allende, Guerrero, Hidalgo, Jimenez, Morelos, Nava, Piedras Negaras, Villa Unión, and Zaragoza) in a number of ways.

Services and information provided to American citizens by the Consulate General.

When traveling in Mexico, exercise increased caution due to crime. Some areas have increased risk. Read the entire Travel Advisory. Read More

See all Messages and Alerts for U.S. Visitors to Mexico

American Citizenship Services by Appointment

Applicants with incomplete applications or incorrect appointment types will have to reschedule.

Register a child as a U.S. citizen: Please click on the link and fill out our contact form to request instructions about registering your child as a U.S. citizen and to make an appointment to apply for a Consular Report of Birth Abroad. If you make an appointment using the passport calendar, we will not be able to take your application during that appointment and you will need to reschedule.

Important note! The online CRBA application is not available in Monterrey.

U.S. Passports by Appointment

We have included the most common situations for a U.S. passport below. If your situation may not fit one of the below instructions, please click on the link and fill out our contact form to request more information.

First time passport applicants who were born outside of the United States must click on the link and fill out our contact form to obtain further instructions before making an appointment. If you make an appointment using the passport calendar, we will not be able to take your application during that appointment and you will need to reschedule.

First time passport applicants who were born within the United States, please bring the following to your appointment:

  1. Proof of Identity: Please click here to learn about acceptable forms of proof of identity
  2. Proof of Citizenship: Please click here to learn about acceptable forms of proof of U.S. citizenship.
  3. Completed Form DS-11: You must use this link to fill out the DS-11 form – you will need to print the form after you fill it out.  The form filler will create a  barcode unique to this application.  Applicants with handwritten or incomplete applications or incorrect appointment types will have to reschedule.
  4. Passport Photograph: Click here to learn about passport photos.  Watch Picture Perfect Passport on YouTube.
  5. Passport fee – we accept U.S. dollars and Mexican peso: Please click here for the fee chart and fee calculator
  6. For children under the age of 16 the following is also required:

It is possible that the consular officer may require additional information or documentation. You will receive instructions if more information is needed to complete your application.

Please click here to schedule an appointment using the Passport Appointment Calendar
Appointments for the following month become available at 3:00 pm CST on the first Thursday of every month, except for holidays.  For example, appointments for June 2021 will be available at 3:00 pm CST on Thursday, May 6.

To renew a passport for a child under the age of 16, the child and both parents/legal guardians must be present for the interview. Please bring the following to your appointment:

  1. Your child’s passport
  2. Proof of parent/child relationship (birth certificate, adoption decree, court documents, etc)
  3. If both parents are unable to attend the interview, please click here for further information about showing parental consent.
  4. Completed Form DS-11: You must use this link to fill out the DS-11 form – you will need to print the form after you fill it out.  The form filler will create a  barcode unique to this application.  Applicants with handwritten or incomplete applications or incorrect appointment types will have to reschedule.
  5. Passport Photograph: Click here to learn about passport photos.  Watch Picture Perfect Passport on YouTube.
  6. Passport fee – we accept U.S. dollars and Mexican peso: Please click here for the fee chart and fee calculator

Please click here to schedule an appointment using the Passport Appointment Calendar
Appointments for the following month become available at 3:00 pm CST on the first Thursday of every month, except for holidays.  For example, appointments for June 2021 will be available at 3:00 pm CST on Thursday, May 6.

If you are older than 16 but younger than 18 and would like to renew your passport in Monterrey please bring the following to your appointment:

  1. Your passport
  2. Proof of parent awareness that you are applying for a passport – at least one parent or legal guardian may appear at your appointment with you in person, otherwise a signed, notarized statement of consent to the issuance of your passport is required. Please click here for more information.
  3. Completed Form DS-11: You must use this link to fill out the DS-11 form – you will need to print the form after you fill it out.  The form filler will create a  barcode unique to this application.  Applicants with handwritten or incomplete applications or incorrect appointment types will have to reschedule.
  4. Passport Photograph: Click here to learn about passport photos.  Watch Picture Perfect Passport on YouTube.
  5. Passport fee – we accept U.S. dollars and Mexican peso: Please click here for the fee chart and fee calculator

Please click here to schedule an appointment using the Passport Appointment Calendar
Appointments for the following month become available at 3:00 pm CST on the first Thursday of every month, except for holidays.  For example, appointments for June 2021 will be available at 3:00 pm CST on Thursday, May 6.

If you are over the age of 18 and would like to renew a passport that was valid for less than 10 years or was issued more than 15 years ago, please bring the following to your appointment:

  1. Your passport
  2. Completed Form DS-11: You must use this link to fill out the DS-11 form – you will need to print the form after you fill it out.  The form filler will create a  barcode unique to this application.  Applicants with handwritten or incomplete applications or incorrect appointment types will have to reschedule.
  3. Passport Photograph: Click here to learn about passport photos.  Watch Picture Perfect Passport on YouTube.
  4. Passport fee – we accept U.S. dollars and Mexican peso: Please click here for the fee chart and fee calculator

Please click here to schedule an appointment using the Passport Appointment Calendar
Appointments for the following month become available at 3:00 pm CST on the first Thursday of every month, except for holidays.  For example, appointments for June 2021 will be available at 3:00 pm CST on Thursday, May 6.

To renew your 10-year validity passport that was issued less than 15 years ago in Monterrey, an appointment may not be needed.  Please review the section on Monterrey Adult Passport Renewal Instructions  DS-82 drop-offs below.

We have included the most common situations for a U.S. passport above. If your situation may not fit one of the above instructions, please click on the link and fill out our contact form for more information.

Notarial Services by Appointment

Appointments are very limited.  For those seeking to notarize documents for use in the United States, you may wish to consider using alternative options, to include utilizing a remote notarial service provider. Remote online notarization, which is also referred to as webcam notarization, online notarization, or virtual notarization, allows the signer to personally appear before the Notary at the time of the notarization using audio-visual technology over the internet instead of being physically present in the same room. Most states accept documents notarized through online services; you will need to research whether they can be used in the state where your document will be filed. Remote notarization could fulfill your need for notary services more quickly.
For more information and to find an online notary please visit the website of the National Notary Association.
If you have an urgent need for notarial services and online notarization is not acceptable, please contact us through our contact form. You must include a description of the document that requires notarization, the date it must be completed, whether you are in physical possession of the document, and why you cannot utilize remote notarial services.

Click here to visit the appointment calendar for Monterrey notary services

Appointment Changes/Cancellations

If you need to cancel or change your appointment, please click here to cancel your previous appointment, and then reschedule for a different date.

CONTACT US

American Citizens Services
U.S. Consulate General Monterrey
Avenida Alfonso Reyes No. 150
Col. Valle Poniente
Santa Catarina, Nuevo León, Mexico 66196

From Mexico: 81-4160-5512
From the U.S.: (844) 528-6611
Contact Us

We cannot answer inquiries related to visas.

Business hours: 8:00 a.m. to 5:00 p.m.

EMERGENCY CONTACT INFORMATION

For after-hours emergencies regarding American Citizens, contact the duty officer at 01-55-5080-2000. If calling from the United States, dial 011-52-55 5080-2000.

What We Can’t Do

We would always like to help, but there are many frequently requested services that we are unable to perform, including:

  • Provide information regarding U.S. visas or immigration benefits
  • Assist with travel, employment or real estate
  • Locate lost property
  • Pay personal debts for U.S. citizens
  • Authorize or pay for medical treatment
  • Prepare tax returns or translations
  • Issue or authenticate U.S. birth/marriage/death certificates
  • Issue U.S. police records
  • Provide security or law enforcement services (including fingerprinting)
  • Renew or replace driver’s licenses
  • Collect or forward mail/packages
  • Cash checks
  • Provide legal advice or intervene in judicial cases
  • Assist with Mexican immigration issues
  • Provide information on schools or businesses in the U.S. or México

Monterrey Adult Passport Renewal Instructions: DS-82 drop-offs

The U.S. Consulate General in Monterrey is currently able to accept non-emergency adult passport renewal applications on form DS-82 that are eligible for submission by drop-off. Applicants present and resident in the consular district for Monterrey should see below for eligibility requirements and how to apply.  We only accept passport applications from our consular district: Nuevo Leon, Zacatecas, Durango, San Luis Potosi, and Coahuila.  Find your consular district on our map here.

Applications received from outside our district will not be accepted. and will be immediately returned.

If you need immediate assistance for urgent travel or other emergency reasons, please click at the contact form.

Eligibility

We only accept passport applications from our consular district: Nuevo Leon, Zacatecas, Durango, San Luis Potosi and Coahuila.

You may renew by drop off only if ALL of the following criteria apply to your most recent passport:

  • Undamaged
  • Issued within the last 15 years
  • Issued with a 10-year validity
  • Issued when you were at least 16 years old.
  • Issued in your current name (or, if you have changed your name since your passport was issued, you are able to submit a court order or marriage certificate documenting a legal name change).

How to Apply

NOTE: Please read and carefully follow the below instructions.  If you come to the consulate with an incomplete application we will ask you to return on a different day with a completed application.

If you do not qualify for the DS-82 application, your packet will be returned to you and you will be asked to schedule an appointment through our website.

1.        Assemble an application packet with the following documents:

  • Completed and physically signed Form DS-82.
  • You must use this link to fill out the DS-82 form – you will need to print the form after you fill it out.  The form filler will create a  barcode unique to this application.
  • Handwritten or incomplete applications, including those without a barcode, will not be accepted.
  • Your DS-82 must be completed before coming to the consulate.  You will not be permitted to complete the form in our waiting room.
  • Be sure to include your contact phone number and email address on your application form.
  • A Mexican mailing address should be reflected on page one.
  • Your most recent U.S. passport.
  • One 2”x2” inches photograph less than six months old - click here for full photograph requirements.
  • A pre-paid return envelope from FedEx with your application, to allow us to return your passport to your preferred delivery location in our consular district (Nuevo Leon, Zacatecas, Durango, San Luis Potosi, and Coahuila) from Monterrey.

NOTE: It should be 1 FedEx envelope per application.

  • In order to obtain the FedEx pre-paid envelope, please contact Pakmail courier services at gerencianativa.logistica@gmail.com and/or phone numbers 81-8338-8224  &  81-8336-7915.
  • Attach the delivery payment receipt to the DS-82 application.

NOTE: We will retain all passports as a part of the DS-82 application.  They will be returned with the new passport.

If you do not qualify for the DS-82 application, your packet will be returned to you and you will be asked to schedule an appointment through our website.

2.      Make a copy of your passport photo page and your visa, if applicable, for your records.

3.      You or your representative may come to the consulate to drop off your application packet Tuesday, Wednesday, or Thursday between 1:00 p.m. and 2:30 p.m.  Please see our holiday calendar for consulate closings.

NOTE: One person may drop off multiple applications.  If more than one person in your household or organization will submit a DS-82 passport application, please send only one person to the consulate.

NOTE: Children will not be admitted to the ACS waiting room as a part of this program.  Please make appropriate arrangements for childcare.

4.      When you arrive at the gate of the consular section, you must tell the guard that you are there to drop off a DS-82 passport application. In order to maintain social distancing in our waiting room, you may be asked to wait. As soon as there is enough space in the section, you will be admitted to drop-off.

NOTE: You must specify with the guard that you are dropping off a DS-82 passport application in order to be admitted to the consular section.

5.      Once you enter the American Citizen Services section, present your completed DS-82 application packet(s) for verification.

      • If you do not qualify for the DS-82 application, your packet will be returned to you and you will be asked to schedule an appointment through our website.
      • If your application is incomplete we will ask you to leave and come back on a different day with a completed application.

6.         After your applications are verified, you will need to pay the $110 US non-refundable application fee.  We accept cash (Mexican pesos or U.S. dollars) or credit cards.  We are unable to process some Mexican debit cards, so please bring a backup form of payment with you if you plan to pay by debit card.

The processing time to receive your new passport may take as long as four (4) weeks after you drop off the application.  Passports are printed in the United States and subject to delays in mailing as well as processing.  Please plan ahead and apply for a new passport at least six (6) months before your current passport expires.

If you cannot be without your passport for the length of that period due to frequent travel requirements, please do NOT complete the DS-82 passport renewal process; instead, please contact us via the contact form to request an emergency appointment.

If upon receipt of your application, we require more information or documentation, the passport and citizenship unit will reach out to you at the email address indicated on the application form.  You will have 90 days from the day that email is sent to respond to the request, or your application form may be closed administratively.  Passport application fees are non-refundable, even in this situation.

Once your passport application is complete and the passport is ready at Monterrey, we will return it to you via your pre-paid FedEx waybill from our location to your preferred delivery location in our consular district (Nuevo Leon, Zacatecas, Durango, San Luis Potosi, and Coahuila).

Please Note: The Consulate cannot represent U.S. citizens in court nor provide legal counsel. Instead, you may wish to consult with an attorney in Mexico, who can provide advice on your options and remedies within the Mexican legal system. The Consulate General in Monterrey maintains a list of local attorneys who speak English. However, the Consulate cannot recommend a particular attorney and assumes no responsibility for the quality of service provided.

List of Attorneys (PDF, 151Kb)

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Please Note: The Consulate cannot recommend a particular physician and assumes no responsibility for the quality of service provided.

Monterrey Consular District Hospitals and Doctors List (PDF- 224 KB)

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List of Funeral Homes and Related Services (PDF –180 KB)

Information Regarding Funerary Services in Mexico and Repatriation to the U.S. (PDF – 96 KB)

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All downloadable documents on this page are provided in PDF format. To view PDFs you must have a copy of Adobe Acrobat Reader.  You may download a free version by clicking the link above.

All Consulate visitors and their personal belongings must pass through security screening before entering into the building.  For reasons of safety and security, visitors may not bring these prohibited items into the Consulate in Monterrey:

  • Telephones and other electronic devices
  • Headphones
  • Media devices such as CD’s, thumb drives, SD cards, etc.
  • Cameras or video equipment
  • Flashlights
  • Lighters
  • Weapons or any item which can be used as a weapon
  • Knives
  • Purses and bags larger than 18” x 18”

The following items are permitted:

  • Small quantities of make-up
  • Small quantities of baby formula, baby food, milk
  • Small quantities of diapers
  • Belts
  • Watches
  • Keys
  • Non-liquid medication
  • Baby Carriers and baby strollers that can be folded small enough to pass through an x-ray machine.

These lists are not all inclusive and security officials reserve the right to deny entry of items determined to be unsafe or a threat to security.