U.S. Citizen Services

American Citizen Services is a unit of the Consulate General. The ACS Unit employees assist Americans in Nuevo León, Zacatecas, Durango, San Luis Potosí, and Coahuila (except the municipalities of Ciudad Acuña, Allende, Guerrero, Hidalgo, Jimenez, Morelos, Nava, Piedras Negaras, Villa Unión, and Zaragoza) in a number of ways.

Services and information provided to American citizens by the Consulate General.

When traveling in Mexico, exercise increased caution due to crime. Some areas have increased risk. Read the entire Travel Advisory. Read More

See all Messages and Alerts for U.S. Visitors to Mexico

MAKE AN APPOINTMENT

Click here to make an appointment for Passports or Notarial Services

Appointments for Consular Reports of Birth Abroad should be coordinating by sending an e-mail to: MTRCRBA@state.gov

The U.S. Consulate General Monterrey accepts U.S. passport renewal for adult applicants without an appointment from 8:00 a.m. to 10:00 a.m. (previous passport must have been approved for 10 years) Monday through Thursday. Applicants must present previous U.S. passport and a completed DS-82 renewal application to be admitted to the consulate.

Applicants with an Information Request Letter should send an e-mail to MonterreyPassports@state.gov to request an appointment.

CONTACT US

American Citizens Services
U.S. Consulate General Monterrey
Avenida Alfonso Reyes No. 150
Col. Valle Poniente
Santa Catarina, Nuevo León, Mexico 66196

From Mexico: 01-81-4160-5512
From the U.S.: (844) 528-6611
Email: MonterreyACS@state.gov

Business hours: 8:00 a.m. to 5:00 p.m.

 

EMERGENCY CONTACT INFORMATION

For after-hours emergencies regarding American Citizens, contact the duty officer at 01-55-5080-2000. If calling from the United States, dial 011-52-55 5080-2000.

What We Can’t Do

We would always like to help, but there are many frequently requested services that we are unable to perform, including:

  • Provide information regarding U.S. visas or immigration benefits
  • Assist with travel, employment or real estate
  • Locate lost property
  • Pay personal debts for U.S. citizens
  • Authorize or pay for medical treatment
  • Prepare tax returns or translations
  • Issue or authenticate U.S. birth/marriage/death certificates
  • Issue U.S. police records
  • Provide security or law enforcement services (including fingerprinting)
  • Renew or replace driver’s licenses
  • Collect or forward mail/packages
  • Cash checks
  • Provide legal advice or intervene in judicial cases
  • Assist with Mexican immigration issues
  • Provide information on schools or businesses in the U.S. or México

Please Note: The Consulate cannot represent U.S. citizens in court nor provide legal counsel. Instead, you may wish to consult with an attorney in Mexico, who can provide advice on your options and remedies within the Mexican legal system. The Consulate General in Monterrey maintains a list of local attorneys who speak English. However, the Consulate cannot recommend a particular attorney and assumes no responsibility for the quality of service provided.

List of Attorneys (PDF, 76Kb)

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Please Note: The Consulate cannot recommend a particular physician and assumes no responsibility for the quality of service provided.

List of Doctors (PDF- 144 KB)

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List of Funeral Homes and Related Services (PDF –180 KB)

Information Regarding Funerary Services in Mexico and Repatriation to the U.S. (PDF – 96 KB)

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All downloadable documents on this page are provided in PDF format. To view PDFs you must have a copy of Adobe Acrobat Reader.  You may download a free version by clicking the link above.

All Consulate visitors and their personal belongings must pass through security screening before entering into the building.  For reasons of safety and security, visitors may not bring these prohibited items into the Consulate in Monterrey:

  • Telephones and other electronic devices
  • Headphones
  • Media devices such as CD’s, thumb drives, SD cards, etc.
  • Cameras or video equipment
  • Flashlights
  • Lighters
  • Weapons or any item which can be used as a weapon
  • Knives
  • Purses and bags larger than 18” x 18”

The following items are permitted:

  • Small quantities of make-up
  • Small quantities of baby formula, baby food, milk
  • Small quantities of diapers
  • Belts
  • Watches
  • Keys
  • Non-liquid medication
  • Baby Carriers and baby strollers that can be folded small enough to pass through an x-ray machine.

These lists are not all inclusive and security officials reserve the right to deny entry of items determined to be unsafe or a threat to security.