U.S. Citizen Services

The American Citizen Services (ACS) Unit at the U.S. Consulate General in Matamoros assists U.S. citizens with a variety of routine and emergency services.

SERVICES PROVIDED

Routine Services

Special Citizen Services

Make a Consular Report of Birth Abroad appointment in Matamoros:
Please follow the instructions here to make a consular report of birth abroad appointment in Matamoros.  If you make an appointment using the passport calendar, we will not be able to take your application during that appointment and you will need to reschedule.

First-time passport applicants who were born outside of the United States must email MatamorosCitizenship@state.gov to obtain further instructions before making an appointment. If you make an appointment using the passport calendar, we will not be able to take your application during that appointment and you will need to reschedule.

First-time passport applicants who were born within the United States, or those replacing a lost, stolen, or damaged passport, may make an appointment using the appointment calendar, please bring the following to your appointment:

  1. Proof of Identity: Please click here to learn about acceptable forms of proof of identity
  2. Proof of Citizenship: Please click here to learn about acceptable forms of proof of U.S. citizenship.
  3. Completed Form DS-11: Click here to fill out the DS-11 form – on the computer or handwritten with a black ink pen.
  4. Passport Photograph: Click here to learn about passport photos. Watch Picture Perfect Passport on YouTube.
  5. Passport fee – we accept U.S. dollars, Mexican pesos, debit/credit cards: Please click here for the fee chart and fee calculator
  6. For children under the age of 16, the following is also required:

 

To renew a passport for a child under the age of 16the child and both parents/legal guardians must be present for the interview. You may make an appointment using the appointment calendar. Please bring the following to your appointment:

  1. Your child’s passport
  2. Proof of parent/child relationship (birth certificate, adoption decree, court documents, etc.)
  3. If both parents are unable to attend the interview, please click here for further information about showing parental consent.
  4. Completed Form DS-11: Click here to fill out the DS-11 form – you will need to print the form after you fill it out
  5. Passport Photograph: Click here to learn about passport photos.  Watch Picture Perfect Passport on YouTube.
  6. Passport fee – we accept U.S. dollars, Mexican pesos, debit/credit card: Please click here for the fee chart and fee calculator

 

**NEW: ADULT RENEWAL DROP-OFF PROGRAM**

Matamoros Adult Passport Renewal Instructions: DS-82 drop off Thursdays from 1:30 – 3:30 pm

The U.S. Consulate General in Matamoros is currently able to accept non-emergency adult passport renewal applications on form DS-82 on Thursdays from 1:30 – 3:30 pm.  You are highly encouraged to utilize the drop-off option rather than scheduling an appointment if you are renewing your passport on form DS-82.

Appointments for first-time passports and minor renewals must visit the website https://mx.usembassy.gov/u-s-citizen-services/passport=services to schedule an appointment online. If you need immediate assistance for urgent travel or other emergency reasons, please contact us at MatamorosCitizenship@state.gov.

Eligibility

You may use form DS-82 only if ALL of the following criteria apply to your most recent passport:

  • Undamaged
  • Issued within the last 15 years
  • Issued with a 10-year validity
  • Issued when you were at least 16 years old.
  • Issued in your current name (or, if you have changed your name since your passport was issued, you are able to submit a court order or marriage certificate documenting a legal name change).

 

You may drop off and pay for DS-82 passport renewals for all eligible members of your family and/or household. You may pay in cash (Mexican pesos or U.S. dollars) or with a credit/debit card. The fee for an adult passport book renewal is $110 U.S. dollars.

 

How to Apply

Assemble the following documents for EACH DS-82 application:

  • Completed and physically signed Form DS-82.  Be sure to include your contact phone number and email address on your application form.
  • NOTE: a Mexican mailing address should be reflected on page one.
  • Your most recent U.S. passport. Please make sure it is signed.
  • One 2”x2” inches (or 5 cms X 5 cms) passport-size photograph less than six months old – click here for full photograph requirements.
  • A copy of your passport’s biographic photo page.
  • $110 USD fee to be paid at the U.S. Consulate General Matamoros. You may pay in cash (Mexican pesos or U.S. dollars) or credit/debit card.
  • Submit a pre-paid return envelope from DHL or UPS with your application, to allow us to return your passport to your preferred delivery location.
  • To obtain a DHL or UPS pre-paid waybill, you must visit the DHL or UPS offices at the following addresses: 
  • Matamoros DHL: Calle Bustamante #2 entre 4ta y 5ta
  • Reynosa DHL: Boulevard Morelos #1070, Colonia Rodriguez
  • Reynosa UPS: Calle Pedro Méndez #140, Zona de Tolerancia

The processing time for your passport renewal takes an average of two weeks but in some cases, may take as long as four weeks.  Passports are printed in the United States and are subject to delays in mailing as well as processing.  Your current or expired passport submitted with your application will be canceled and returned to you at the time your application is submitted.  If you have urgent travel plans that do not allow you to wait for your new passport to be processed, you may contact us at MatamorosCitizenship@state.gov to see if you qualify for an emergency passport appointment.

If upon further review of your application, we require more information or documentation, the Passport and Citizenship Unit will reach out to you at the email address indicated on the application form.  You will have 90 days from the day that email is sent to respond to the request, or your application form may be closed administratively.  Passport application fees are non-refundable, even in this situation.

Once your passport application is completed and the passport is ready at Matamoros, we will return it to you via your pre-paid waybill from our location to your preferred delivery location in Mexico.

CONTACT US

Within Mexico: (868) 206 1076
From the U.S.: (844) 528 6611
Fax: (868)-816-4113

For passports and citizenship questions, e-mail: MatamorosCitizenship@state.gov

For U.S. citizens matters, e-mail: Matamorosuscitizens@state.gov

General Business Hours: Monday through Friday, 8:00 am to 5:00 pm
American Citizen Services: Monday through Friday, 8:00 am 5:00 pm Appointments are required for all routine services.

 

EMERGENCY CONTACT INFORMATION

From Mexico: (868) 208 2000
From the U.S.: 011 52 (868) 208 2000

For those seeking to notarize documents for use in the United States, if you are unable to obtain an appointment at the nearest Embassy, Consulate, or Consular Agency due to the limited services available, you may wish to consider using alternative options, to include utilizing a remote notarial service provider.  Remote online notarization, which is also referred to as webcam notarization, online notarization, or virtual notarization, allows the signer to personally appear before the Notary at the time of the notarization using audio-visual technology over the internet instead of being physically present in the same room.  Many states accept documents notarized through online services; you will need to research whether they can be used in the state where your document will be filed and if any special conditions apply.  Remote notarization could fulfill your need for notary services more quickly.  For more information and to find an online notary please visit the website of the National Notary Association.

If you have an urgent need for notarial services and online notarization is not acceptable, please contact your nearest location by email to request an emergency notarial appointment.  You should include a description of the document that requires notarization, the date it must be completed, whether you are in physical possession of the document, and why you cannot utilize remote notarial services.

ADDITIONAL RESOURCES FOR U.S. CITIZENS:

The U.S. Consulate General assumes no responsibility or liability for the professional ability or reputation of, or the quality of services provided by, the following persons or firms. Inclusion on this list is in no way an endorsement by the Department of State or the U.S. Consulate. The names appear in alphabetical order by last name. The information in the list on professional credentials, areas of expertise, and language ability are provided directly by the providers; the Consulate is not in a position to vouch for such information.

 

The U.S. Consulate General in Matamoros cannot represent U.S. Citizens in court nor provide legal counsel.  Instead, you may wish to consult with an attorney in Mexico, who can provide advice on your options and remedies within the Mexican legal system. The U.S. Consulate General in Matamoros has a list of attorneys corresponding to our consular district, however, it cannot recommend a particular attorney and assumes no responsibility for the quality of service provided.

Please download the list (PDF – 280KB) of attorneys.