Lake Chapala/Ajijic Services

Chapala American Citizen Services (Chapala and Ajijic, Jalisco)

Each month, our Consulate representatives travel to the Chapala area to provide limited consular services for American citizens.

The visit dates for the year 2017 will be: January 11 / February 01 / March 01 / April 05 / May 17/ June 07 / July 12 / August 02 / September 13/ October 04 / November 08 / December 06.

The times and locations are:

9:30 am to 10:30 am – American Legion Chapala Post 7 (ALC)
Morelos #114,
Chapala, Jalisco

11:00 am to 12:30 pm – Lake Chapala Society (LCS)
16 de Septiembre 16-A,
Ajijic, Jalisco

All services are provided on a “first come, first serve” basis.

Effective immediately, the only payment method for consular services is a Banamex bank check denominated in pesos.

Consulate employees cannot accept cash or credit card payments during our off-site visits.  Beginning with our next visit on October 19, 2016, we will accept only peso-denominated Banamex bank checks.  We have confirmed that the Banamex branch in Lake Chapala can issue this type of check.  It is very important that the checks be made out to “United States Disbursing Officer” or they will not be accepted for payment.

The Banamex branch is located at the following address:
Av. Francisco I Madero 222,
Col. Centro, 45900 Chapala, Jal., Mexico
Tel:  376 765 2271

For current prices and passports and notarial services send an e-mail to

For a complete list of the dates of our visits and information on the services we provide in Lake Chapala/Ajijic, please visit our web page.

For further information:

  • See the State Department’s travel website for the Worldwide Caution, Travel Warnings, Travel Alerts, and Country Specific Information for Mexico.
  • Enroll in the Smart Traveler Enrollment Program (STEP) to receive security messages and make it easier to locate you in an emergency.
  • Contact the U.S. Consulate in Guadalajara, located at Progreso 175, Americana, Guadalajara, Jalisco 44160, during business hours Monday through Friday 8:00 a.m. to 4:30 p.m. at 011-52-33-3268-2100 or via email at .
  • You may also call 011-52-55-5080-2000 after-hours.
  • Contact information for the Embassy and other U.S. Consulates General in Mexico can be found on the U.S. Embassy Mexico City website.
  • Call 1-888-407-4747 toll-free in the United States and Canada or 1-202-501-4444 from other countries from 8:00 a.m. to 8:00 p.m. Eastern Standard Time, Monday through Friday (except U.S. federal holidays).
  • Follow us on Twitter and Facebook.

Only limited services are offered during these visits:

Acceptance of Passport RENEWAL Applications** – In most cases, all original documents submitted by the applicant in support of the application will be returned to the applicant on the day that we deliver the passport, about one month later (the following Chapala visit). We do, however, reserve the right to retain citizenship documents throughout the entire adjudication of the passport. Previous passports will generally be retained, cancelled and returned to the applicant on the following Chapala visit.

Basic passport application requirements can be found at the link provided below. Please note that additional documentation may be required.  NO CASH/CARD TRANSACTIONS IN CHAPALA (ONLY TRAVELERS CHECKS OR BANAMEX CHECK.)

Renewals (no appointments need be made for Chapala)

For minors (under 16 years of age) renewing their passports, the child must appear with the parents.  Please also bring original and photocopies of all applicable documents, including but not limited to, birth certificates, Consular Reports of Birth Abroad, parents’ identifications, parents’ divorce/custody decrees, parents’ death certificates.

**Please note that our Consular representatives cannot accept first time applications for minors (under 16 years of age) during these outreach visits.  However, these applicants can schedule an appointment and apply in person at the Consulate in Guadalajara.

Acceptance of Applications to Replace Lost/Stolen Passports –

Step 1: Report the Theft to the Local Police

In the event that your passport is lost or stolen while in Mexico, the U.S. Consulate Guadalajara encourages you to report the loss or theft of your passport to local authorities, and to obtain a police report.

Step 2:  Photos

You must bring 2 U.S. passport-sized (2” x 2”, or 5 cm x 5 cm) pictures with you. Please note that these photos are larger than the photos required for a Mexican passport.  Consulate employees do not provide photography services.

Your photographs must be:


In color;

2″ x 2″ in size (between 1″ and 1 3/8″ from the bottom of the chin to the top of the head;

Taken in normal street attire. Uniforms should not be worn in photographs except religious attire that is worn daily.

Do not wear a hat or headgear that obscures the hair unless it is for religious purposes and worn daily.

You may not wear glasses of any type.

Note: Vending machine photos are not generally acceptable.

Step 3: Fill out the Required Forms

You will have to fill out two forms:

1.Form DS-64, “Statement Regarding A Lost Or Stolen Passport,” (PDF 767 KB)


2.Form DS-11.

Note: Do not sign the forms until you have been instructed to do so by Consulate staff.

Step 4: Go to the appropriate Chapala site during our visit

You must go in person. Bring the police report.


For current prices and passports and notarial services send an e-mail to

Fees must be paid in full at the time of your appointment. NO CASH/CARD TRANSACTIONS IN CHAPALA (ONLY TRAVELERS CHECKS OR  BANAMEX CHECK)

Notarials – Please bring the documents to be notarized and proof of identity such as a passport or driver’s license. NO CASH/CARD TRANSACTIONS IN CHAPALA (ONLY TRAVELERS CHECKS OR BANAMEX CHECK.)

You must arrange for your own witnesses, if necessary. The U.S. Consulate General Guadalajara can only notarize signatures, and cannot vouch for the veracity of the content or the authenticity of a notarized document.

Information regarding authentication or legalization of documents, including how to obtain an apostille, is available on the Notarial And Authentication Services page of the U.S. Department of State’s website.

Contact  (52-33) 3268-2100 or if you need more information.

Please Note:

Except for notary services, final processing of the applications will be conducted at the Consulate.  You may be contacted and required to travel to the Consulate for a second interview or to provide additional documentation.  In most cases, the new passport will be returned to you at the ALC or the LCS during the next monthly visit.  On a case by case basis, the Consulate representatives may approve arrangements for pick up at the Consulate.

Emergency passports are only available at the Consulate in Guadalajara.  Click here for more details on emergency passports.

If you have any further questions, please contact us via email at