U.S. Citizen Services

American Citizen Services (ACS) is a unit of the Consulate General.  The ACS Unit and the Puerto Vallarta Consular Agency employees assist U.S. citizens in Jalisco, Nayarit, Colima and Aguascalientes in a number of ways.

The Consulate General in Guadalajara and Consular Agency in Puerto Vallarta perform the following services:

PASSPORT AND CONSULAR REPORT OF BIRTH APPLICATIONS:

Step 1:  Click here for general instructions and forms.

Step 2:  Determine if you need an appointment.

Services that do not need appointment:

Adult & Minor Passport Renewals: If you are eligible to renew your passport, you may walk-in to U.S. Consulate General Guadalajara on the second Wednesday of each month from 8:00 a.m. to 12:00 p.m. Those dates are January 9, February 13, March 13, April 10, May 8, June 12, July 10, August 14, September 11, October 9, November 13, and December 11, 2019.

Emergency Passports: Make an emergency passport appointment here. If you cannot get an appointment before your date of travel, come directly to the Consulate by 7:30 a.m. on days we are open to the public. Please carefully read the information regarding emergency passports found here.

Adult Passport Renewals: If you are eligible to renew your passport without an interview using form DS-82, you may walk-in to U.S. Consulate General Guadalajara Monday – Thursday from 12:00 p.m. to 12:30 p.m. excluding holidays or days we are closed to the public.

Data Corrections and Name Changes: Adults using form DS-5504 may walk-in to Consulate General Guadalajara Monday – Thursday from 12:00 p.m. to 12:30 p.m. excluding holidays or days we are closed to the public.

Step 3: Make an appointment:

Click here to make an appointment for Passports.
Click here to make an appointment for Notarial and Other Services.

Note: For Consular Reports of Birth Abroad appointments please contact us directly at crbagdl@state.gov

Step 4: Collect all your documents and come to the Consulate or Consular Agency.

CONTACT US
American Citizens Services
U.S. Consulate General Guadalajara
Progreso 175, Col. Americana
Guadalajara, Jalisco 44160

From Mexico: (01-33) 4624-2102
From the U.S.: (844) 528-6611

Email:  acsgdl@state.gov

Business hours:  Monday – Friday 8:00 a.m. to 4 p.m.

EMERGENCY CONTACT INFORMATION
For after-hours emergencies regarding American Citizens, contact the duty officer at 01-800-681-9374.  If calling from the United States, dial (844) 528-6611.

CONSULAR AGENCY PUERTO VALLARTA
There is a Consular Agency in Puerto Vallarta which can assist Americans in emergencies and with most routine services, including accepting applications for passports. The following is contact information for the Consular Agency:

Puerto Vallarta Consular Agency
Paseo de los Cocoteros #85, Sur Paradise Plaza, Interior local L-7

Nuevo Vallarta, Nayarit C.P. 63732

From Mexico: 01-334-624-2102
From the U.S.: (844) 528-6611

Email:  conagencypuertov@state.gov

Business hours:  Monday – Thursday 8:30 a.m. to 12:30 p.m.

EMERGENCY SERVICES

When traveling in Mexico, exercise increased caution due to crime. Some areas have increased risk. Read the entire Travel Advisory.  Read More

See all Messages and Alerts for U.S. Visitors to Mexico

Please Note: The Consulate cannot represent U.S. citizens in court nor provide legal counsel.  Instead, you may wish to consult with an attorney in Mexico, who can provide advice on your options and remedies within the Mexican legal system.  The Consulate General in Guadalajara maintains a list of local attorneys who speak English.  However, the Consulate cannot recommend a particular attorney and assumes no responsibility for the quality of service provided.

 List of Lawyers (PDF –106 KB)
List of Translators (PDF –112KB)
List of Private Investigators (PDF –91KB)

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Please Note: The Consulate cannot recommend a particular physician and assumes no responsibility for the quality of service provided.

List of Doctors (PDF- 2 MB)
List of Air Ambulance (PDF-47KB)

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Please Note: The U.S. Consulate General Guadalajara assumes no responsibility or liability for the professional ability or reputation of, or the quality of services provided by, the following persons or firms. Names are listed alphabetically, and the order in which they appear has no other significance. Professional credentials and areas of expertise are provided directly by the funeral directors, morticians and other service providers. 

List of Funeral Homes and Related Services (PDF – 97 KB)

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All downloadable documents on this page are provided in PDF format.  To view PDFs you must have a copy of Adobe Acrobat Reader.  You may download a free version by clicking the link above.