U.S. Citizen Services

The American Citizen Services (ACS) unit in the U.S. Consulate General in Guadalajara and the Puerto Vallarta Consular Agency assist U.S. citizens in Jalisco, Nayarit, Colima, and Aguascalientes.

The ACS unit in the U.S. Consulate General in Guadalajara provides the following services:

FIRST TIME PASSPORT, MINOR PASSPORT AND CONSULAR REPORT OF BIRTH abroad (CRBA) APPLICATIONS:

** APPOINTMENTS REQUIRED **

Please note:  There is no walk-in service for United States citizens who require a service related to first passports, citizenship, or birth registration.  These services are by appointment only.

Step 1:  Click here for general instructions and forms.

Step 2: Make an appointment: (Note: Please do not arrive at the Consulate without an appointment.  Please email ACSGDL@state.gov if you need emergency services in Guadalajara.) 

Step 3: Collect all your documents and come to the Consulate or Consular Agency at your appointment time.

**NEW: ADULT RENEWAL DROP-OFF PROGRAM**

We are now accepting unscheduled walk-in applications for renewal of adult regular 10-year validity passports twice a week.  We will also accept applications for the exchange of limited validity emergency passports for regular full passports (within one year of emergency passport issuance).  We will be accepting prepared and complete application packets on Tuesdays and Wednesdays from 11:30 a.m. to 12:15 p.m.  except holidays.

You can renew your passport using this program if your most recent passport:

  • Is submitted with your application
  • Is signed on the signature line above the photo
  • Is undamaged (other than normal “wear and tear”)
  • Was issued when you were age 16 or older
  • Was issued within the last 15 years
  • Was issued in your current name (or you can document your name change with an original or certified copy of your marriage certificate, divorce decree, or court order)
  • Was issued either as a 10 year regular validity passport book OR was issued as a limited validity emergency passport within the last year and you were advised that you were eligible to replace it free of charge at the time of issuance.

If any of the above statements do not apply to you, you must make an appointment and apply using electronic version of form DS-11.

Prepared application packets MUST include all of the requirements listed below or they will not be accepted for processing.

If you are renewing an adult 10-year validity passport, you will need the following:

  • Your most recent, signed passport
  • Completed, printed and signed electronic version of form DS-82  (Your form must include a contact phone number or email address, complete biographic information, your signature, and your Social Security Number.)
  • Two color photos (5×5 cm) for a U.S. passport (taken no more than 6 months ago). Photos should be clear and high quality with a white background. See photo requirements here.
  • The fee of $110 U.S. dollars or equivalent in Mexican pesos.  You can pay either with dollars (no coins) or pesos at the posted exchange rate.  We accept credit cards or cash (undamaged bills only, exact change ONLY).
  • Fees to pay FedEx on site to arrange for the delivery of the new passport (Credit cards or Mexican Pesos only, ranging from MXP $89.00 to MXP $268.00).
  • A photocopy of the photo page of the passport you are replacing (the original passport will be cancelled and returned to you).

Note: If you do not bring the above required documents, you will not be allowed to enter to drop off your application. The staff also may deny entry if the waiting room is full, in line with CDC COVID-19 social distancing guidelines. The unscheduled walk-in program is first-come, first-serve. Please do not line up for entry earlier than 11:20 a.m.  REMINDER:  You may not enter the Consulate building with a cell phone, electronic devices, large bags, etc.  Please see security rules here 

 

 

 

If you are exchanging an emergency passport within one year of its issuance, you will need the following:

  • Completed and signed electronic version of form DS-5504 (Your form must include a contact phone number or email address, complete biographic information, your signature, and your Social Security Number.)
  • Two color photo (5×5 cm) for a U.S. passport (taken no more than 6 months ago) Photos should be clear and high quality with a white background. See photo requirements here.
  • Your signed emergency passport and a photocopy of the photo page.
  • For minors under age 16:  Original birth certificate and signature of one parent (child does not need to be present for this program). Signing parent must present valid ID and a photocopy of the ID.

 

 

We ask for your patience as the processing and return of your passport may take up to 4 weeks.  You may not use this program to request an emergency passport for emergency travel.  Please email ACSGDL@state.gov if you have an emergency requiring an emergency appointment.

Please keep in mind that as the COVID-19 situation continues to develop, the availability of services is subject to change.

 

CONTACT US
American Citizens Services
U.S. Consulate General Guadalajara
Progreso 175, Col. Americana
Guadalajara, Jalisco 44160

 

From Mexico: (33) 4624-2102
From the U.S.: (844) 528-6611

Email:  acsgdl@state.gov

Business hours:  Monday – Friday 8 am to 4 pm

 

EMERGENCY CONTACT INFORMATION
For after-hours emergencies regarding American Citizens, contact the duty officer at: 01-55-5080-2000, ext. 0 (from Mexico) or 011-52-55-5080-2000, ext. 0 (from the United States).

 

CONSULAR AGENCY PUERTO VALLARTA 
There is a Consular Agencyin Puerto Vallarta which can assist Americans in emergencies and with most routine services, including accepting applications for passports.  More information here.

 

 

Please visit https://mx.usembassy.gov/covid-19-information/ for the latest COVID-19 developments in Mexico along with precautions to take to protect your health and safety.

 

When traveling in Mexico, exercise increased caution due to crime.  Some areas have increased risk.  Read the entire Travel Advisory.  Read More

 

See all Messages and Alerts for U.S. Visitors to Mexico.

Please Note: The Consulate cannot represent U.S. citizens in court nor provide legal counsel.  Instead, you may wish to consult with an attorney in Mexico, who can provide advice on your options and remedies within the Mexican legal system.  The Consulate General in Guadalajara maintains a list of local attorneys who speak English.  However, the Consulate cannot recommend a particular attorney and assumes no responsibility for the quality of service provided.

 List of Lawyers (PDF –106 KB)
List of Translators (PDF –112KB)
List of Private Investigators (PDF –91KB)

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Please Note: The Consulate cannot recommend a particular physician and assumes no responsibility for the quality of service provided.

List of Doctors (PDF- 2 MB)
List of Air Ambulance (PDF-47KB)

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All downloadable documents on this page are provided in PDF format.  To view PDFs you must have a copy of Adobe Acrobat Reader.  You may download a free version by clicking the link above.

 

Please Note: The U.S. Consulate General Guadalajara assumes no responsibility or liability for the professional ability or reputation of, or the quality of services provided by, the following persons or firms. Names are listed alphabetically, and the order in which they appear has no other significance. Professional credentials and areas of expertise are provided directly by the funeral directors, morticians and other service providers. 

List of Funeral Homes and Related Services (PDF – 97 KB)

Download Acrobat Reader for Free
All downloadable documents on this page are provided in PDF format.  To view PDFs you must have a copy of Adobe Acrobat Reader.  You may download a free version by clicking the link above.