Limited Visa Processing at the U.S. Consulate General in Ciudad Juarez: June 2021 Operating Status Update

This page contains the most up-to-date information about both immigrant visas and non-immigrant visas in the U.S. Consulate General in Ciudad Juarez.  Please check back regularly for updates.

If you are waiting for information from the Consulate, please check your Spam or Junk email folders, and make sure that your phone can accept new voicemail messages.

If the Consulate instructed you to appear in Ciudad Juarez for an immigrant visa interview appointment, medical exam, or for any other reason, please read all the information below before you plan your trip.

Immigrant visa interview appointments now require two separate visits to the Consulate over two consecutive business days.  Family members should either stay at the hotel or may utilize the enclosed, air-conditioned waiting areas at either of the medical exam clinics near the Consulate – Servicios Medicos de la Frontera or Clinica Medica Internacional.  Family members should not wait on the street outside the Consulate.

Immigrant Visas

The U.S. Consulate General in Ciudad Juarez is conducting routine immigrant visa operations, scheduling thousands of socially-distanced interviews each week in ALL immigrant visa categories.

This includes applicants whose cases are already at the Consulate, and applicants whose cases remain at the National Visa Center (NVC). Cases at NVC are being scheduled in the order that they became documentarily complete.

K applicants with cases at NVC are being scheduled for appointments at the U.S. Embassy in Mexico City, in the order the cases were documentarily completed.  Those K applicants should contact NVC with any questions.

If you cannot wait for your routine immigrant visa appointment due to an emergency, please see the Emergency Appointment Criteria and instructions, farther down on this page.

If you had a March or April 2020 immigrant visa appointment which was canceled due to COVID-19, and you have NOT been rescheduled by the Consulate, please contact the Consulate immediately: https://mx.usembassy.gov/embassy-consulates/ciudad-juarez/visas-2/public-inquiries/.

Everyone previously barred by the former Presidential Proclamation 10014 has been contacted with next steps to resume his or her case.

If you are scheduled for an immigrant visa appointment in Ciudad Juarez:

Consulate processes may be different than what you or family members experienced in the past.  The Consulate may contact you by email, phone, or physical mail.

Applicants must not make travel plans to depart Ciudad Juarez or to enter the United States until the adjudication process is fully completed.

All applicants can expect to remain in Ciudad Juarez for a minimum of two to three business days, but very possibly longer.  Depending on your case, you may need to attend a medical exam at an authorized clinic and a “biometrics” appointment at the Applicant Service Center.

All applicants now have two separate appearances at the Consulate, spread over two business days.  It is not possible to adjust or accelerate this process to accommodate travel plans. This means applicants with a Friday interview appointment will need to return to the Consulate for their second appointment on the following business day, usually Monday.

To prevent crowding and facilitate social distancing, do not arrive to the Consulate more than 15 minutes before your scheduled appointment time. You will not be allowed to enter the Consulate building early. Do not congregate on the sidewalks outside the Consulate building. The two medical exam clinics, Clinica Medica Internacional and Servicios Medicos de la Frontera, have enclosed, air-conditioned waiting rooms where family members can safely and comfortably wait while applicants conclude their visa interviews. Otherwise, please ask your family to wait in your hotel, guesthouse, or elsewhere in the city.

All Consulate visitors must wear a face mask at all times.  Visitors experiencing fever, cough, or other illness symptoms should not come to the Consulate for their appointment; please contact us to reschedule.  There is ample space for social distancing within our public areas.  Please protect the health and safety of everyone by maintaining social distance from staff and other visa applicants.

Also, if you are traveling to Ciudad Juarez from the United States, remember you are subject to Mexican laws while in Mexico.  It is illegal to bring e-cigarettes into Mexico, including for personal use.  Violations of Mexican law could lead to an arrest.

Immigrant Visas: Medical Examinations

Medical examinations are only available for applicants who have been scheduled for an immigrant visa interview appointment, or if the Consulate has requested that an applicant provide a new medical exam.  The clinic in Mexico City and both clinics in Ciudad Juarez remain open for these applicants and are taking precautions to avoid the spread of COVID-19.

The medical clinics are temporarily accepting other forms of identification if your valid Mexican passport is unavailable.  If the Consulate General has instructed you to seek a medical exam, but your passport is currently at the Consulate, you may retrieve your passport before the exam or attend the exam with different photo identification.

Immigrant Visas: Emergency Appointment Criteria

Thousands of socially-distanced, routine appointments are now scheduled at the Consulate General each week by NVC. However, an applicant for an immigrant visa or K fiancé(e) visa may qualify for emergency scheduling if he or she is in Mexico and meets one or more of the following criteria:

  • The applicant is the spouse or child of an active-duty member of the United States armed forces.
  • The applicant, petitioner, or minor child of the applicant has a life-threatening medical emergency that requires the applicant’s immediate travel to the United States.
  • The applicant or his/her spouse is an essential worker, and the applicant’s immediate travel to the United States is necessary for the essential work to continue or resume.  This includes providing childcare while a spouse performs essential work.  Essential workers, in this context, include physicians, nurses, other healthcare professionals; those conducting medical or other research to combat the spread of COVID-19; or those performing work essential to combating, recovering from, or otherwise alleviating the effects of the COVID-19 outbreak.
  • The applicant is an at-risk minor in Mexico without his/her parent(s).
  • The applicant may age-out of a visa category or other benefit within the next six months.  (Applicants who are protected by the Child Status Protection Act do not qualify for emergency processing, as they are not at risk of aging out.)
  • Biological or legally adopted children of U.S. Citizens (generally IR-2), who are within six months of turning 18, and who will reside in the physical custody of their U.S. Citizen parent in the United States, may qualify for expedited processing to access Child Citizenship Act benefits.

This list is not all-inclusive.

Emergency appointments should be requested based on the specific, individual circumstances of the petitioner, applicant, or family members.  Requests for emergency appointments are evaluated by consular officers, and the decisions cannot be appealed.

How to Request an Emergency Immigrant Visa Appointment

Emergency appointment criteria are the same for cases at the National Visa Center or the Consulate General.

Please include a contact email address.  Be prepared to provide evidence of essential employment, medical diagnoses, approved I-601 or I-212, or other documents relevant to your case, in PDF format, upon email request.

If your request for emergency processing is approved, the Consulate may contact you by email or phone or physical mail, to schedule an interview appointment.

Nonimmigrant Visas

Questions about nonimmigrant visas should be directed to the Applicant Service Center: https://ais.usvisa-info.com/en-MX/iv/information/contact_us.

Routine nonimmigrant visa services, with very limited exceptions, remain suspended in Ciudad Juarez.   Nonimmigrant visa applicants are reminded that they can schedule an appointment at any consulate in Mexico.

If you have an urgent matter and need a nonimmigrant visa to travel immediately, you must first schedule an appointment for an available date in our online system:

After this appointment is scheduled, the system will give you the opportunity to request expedited processing and explain why you need an earlier appointment.

K Visas:  All K visa applicants are being scheduled for appointments at the U.S. Embassy in Mexico City.

K visa applicants with emergency circumstances should follow the immigrant visa instructions above for “How to Request an Emergency Appointment.”

E-2 Visas:

The U.S. Consulate General in Ciudad Juarez is processing E-2 (treaty investor) cases in the order they were received.  The Consulate is now rescheduling interviews for E-2 cases received in March 2020.

The U.S. Embassy in Mexico City now offers limited appointment capacity for E-2 visa applicants as well.  For more information about Mexico City appointment availability and the application process, please contact the Embassy at MexicoCityEVisa@state.gov.