The policies and processes described on this page are subject to change without notice.
In response to significant worldwide challenges related to the COVID-19 pandemic, the Department of State temporarily suspended routine visa services at all U.S. Embassies and Consulates. Embassies and consulates may now enter a phased resumption of visa services. Embassies and consulates will continue to provide emergency and mission critical visa services, and will resume routine visa services as local conditions and resources allow. The U.S. Consulate General in Ciudad Juarez remains open, with reduced staffing and services.
The U.S. Department of State publishes general updates about visa services here: https://travel.state.gov/content/travel/en/News/visas-news.html.
If you have been instructed by the Consulate to appear in Ciudad Juarez for an immigrant visa interview appointment, medical exam, or any other reason, please review the updates below before you plan your trip.
New for March 2021: Presidential Proclamation 10014 has been rescinded, effective February 24, 2021. For more information see travel.state.gov: Rescission of Presidential Proclamation 10014. For immigrant visa applicants previously barred by PP 10014, including some F, IR-5, IR-2, and E applicants, please review your options below.
The U.S. Consulate General in Ciudad Juarez has resumed limited routine immigrant visa operations. While appointment availability remains limited by public health conditions, the Consulate General is scheduling immigrant visa appointments forMarch and April in the following categories:
- Adoptions: Appointments for adopted children of U.S. Citizens and Permanent Residents (LPRs) have continued without interruption. Please contact your Adoption Services Provider or contact the Consulate at firstname.lastname@example.org.
- Emergencies: Applicants who are currently in Mexico and who meet one of the criteria for emergency appointments may request an emergency appointment. Please see the Emergency Appointment Criteria below.
- Spouses, children, and fiancé(e)s of U.S. Citizens:
- The National Visa Center (NVC) has resumed scheduling routine IR/CR-1 and IR/CR-2 casesfor Ciudad Juarez. Cases will be scheduled in the order that they became documentarily complete.
- The Consulate has completed rescheduling interviews for spouses, children, and fiancé(e)s of U.S. citizens whose appointments in March and April 2020 were cancelled. If you had an appointment in these classifications and have not received a new appointment date, please contact us at https://mx.usembassy.gov/embassy-consulates/ciudad-juarez/visas-2/public-inquiries/.
- Individuals Previously Subject to Presidential Proclamation 10014:
- If your March or April 2020 appointment for a visa interview in the IR-5, family preference (F), or employment preference (E) classifications was canceled, the Consulate will contact you, at the contact information on file, with a new appointment date.
- NVC scheduling for these classifications will resume after all previously cancelled appointments have been rescheduled.
NEW: Resumption of Processing for Visa CategoriesPreviously Subject to Presidential Proclamation 10014
Since April 2020, Presidential Proclamation 10014 previously “suspended…the entry of aliens as immigrants,” with specific exceptions. These restrictions have been lifted, effective 24 February 2021. This change will mostly affect applicants in these immigrant visa categories: F, IR-5, IR-2 (over 21 years old), and E.
Applicants in affected visa categories will no longer need aNational Interest Exception for their cases to be interviewed or processed at the Consulate.
Consulate capacity and available appointments remain limited by the pandemic. We have begun rescheduling interviews for applicants in classifications previously impacted by the Presidential Proclamation who had an appointment cancelled in March or April 2020. In addition, consular officers have begun adjudicating the cases of applicants who were previously interviewed but who were refused due to the Proclamations. We will send you a letter by DHL with further instructions once your case has been reviewed.
Emergency Appointment Criteria
An applicant for an immigrant visa or K [fiancé(e)] visa may qualify for an emergency appointment at the Consulate General in Ciudad Juarez if he or she is in Mexico and meets one or more of the following criteria:
- The applicant is the spouse or child of an active-duty member of the United States armed forces.
- The applicant, petitioner, or minor child of the applicant has a life-threatening medical emergency that requires the applicant’s immediate travel to the United States.
- The applicant or his/her spouse is an essential worker, and the applicant’s immediate travel to the United States is necessary for the essential work to continue or resume. This includes providing childcare while a spouse performs essential work. Essential workers, in this context, include physicians, nurses, other healthcare professionals; those conducting medical or other research to combat the spread of COVID-19; or those performing work essential to combating, recovering from, or otherwise alleviating the effects of the COVID-19 outbreak.
- The applicant is an at-risk minor in Mexico without his/her parent(s).
- The applicant may age-out of a visa category or other benefit within the next six months. (Applicants who are protected by the Child Status Protection Act do not qualify for emergency processing, as they are not at risk of aging out.)
- Biological or legally adopted children of U.S. Citizens (generally IR-2), who are within six months of turning 18, and who will reside in the physical custody of their U.S. Citizen parent in the United States, may qualify for expedited processing to access Child Citizenship Act benefits.
The above list is not all-inclusive; other emergency circumstances not listed may also qualify for an emergency appointment.
Emergency appointment requests should be requested based on specific, individual circumstances of the petitioner, applicant, or family members. Requests for emergency appointments are evaluated by consular officers, and the decisions cannot be appealed.
How to Request an Emergency Appointment
Before contacting the U.S. Consulate General in Ciudad Juarez to request an emergency appointment, please contact the National Visa Center directly using the online form (https://travel.state.gov/content/travel/en/us-visas/visa-information-resources/ask-nvc.html) to determine if your case has been transferred to Consulate General Ciudad Juarez. The emergency appointment criteria are the same for cases at the National Visa Center or the Consulate General.
- For cases already transferred to the U.S. Consulate General in Ciudad Juarez, applicants should use the form at https://mx.usembassy.gov/embassy-consulates/ciudad-juarez/visas-2/public-inquiries/.
- For cases already transferred to the U.S. Consulate General in Ciudad Juarez, attorneys should use the form at https://mx.usembassy.gov/feedback-form-immigrant-visas-residents/.
Please include a contact email address. Be prepared to provide evidence of essential employment, medical diagnoses, approved I-601 or I-212, or other documents relevant to your case, in PDF format, upon email request.
If your request for emergency processing is approved, the Consulate will contact you, usually by email, to schedule an interview appointment.
If you are scheduled for an immigrant visa appointment in Ciudad Juarez:
If you are scheduled for a routine or emergency immigrant visa appointment in Ciudad Juarez, please carefully read the instructions you receive. Consulate processes may be different than what you or family members experienced in the past.
Applicants must not make travel plans to depart Ciudad Juarez or to enter the United States until the adjudication process is fully completed.
All applicants can expect to remain in Ciudad Juarez for a minimum of two to three business days, but very possibly longer. Depending on your case, you may need to attend a medical exam at an authorized clinic and a “biometrics” appointment at the Applicant Service Center.
Beginning in February, all applicants will also have two separate appearances at the Consulate spread over 1-2 business days. These measures are to ensure the safety of visitors to the Consulate by maintaining strict social distancing, while also allowing for increased appointment capacity. It is not possible to adjust or accelerate this process to accommodate travel plans.
All persons entering the Consulate must wear a face mask at all times while inside the building. Visitors who are experiencing fever, cough, or other respiratory illness symptoms should not come to the Consulate for their appointment. Measures have been taken to provide ample space for social distancing within our public areas.Please assist us by maintain social distancing from staff and other visa applicants.
Medical examinations are only available for applicants who have been scheduled for an immigrant visa interview appointment, or if the Consulate has requested that an applicant provide a new medical exam. The clinic in Mexico City and both clinics in Ciudad Juarez remain open for these applicants and are taking precautions to avoid the spread of COVID-19.
The medical clinics are temporarily accepting other forms of identification if your valid Mexican passport is unavailable. If the Consulate General has instructed you to seek a medical exam, but your passport is currently at the Consulate, you may retrieve your passport before the exam or attend the exam with other identification.
Questions about nonimmigrant visas should be directed to the Applicant Service Center: https://ais.usvisa-info.com/en-MX/iv/information/contact_us.
Routine nonimmigrant visa services, with very limited exceptions, remain suspended in Ciudad Juarez. Please note that some consulates in Mexico can provide appointments for students and certain work visa categories as conditions allow. Nonimmigrant visa applicants are reminded that they can schedule an appointment at any consulate in Mexico.
If you have an urgent matter and need a nonimmigrant visa to travel immediately, you must first schedule an appointment on the first available date through our online system:
After this appointment is scheduled, the system will give you the opportunity to request expedited processing and explain why you need an earlier appointment.
The availability of K visa interviews, like that of all other visa categories, remains subject to the limitations of local public health conditions.
K visa applicants with emergency circumstances should follow the immigrant visa instructions above for “How to Request an Emergency Appointment” to contact the Consulate General.
E-2 (treaty investor) visa interviews are subject to the same limitations as other nonimmigrant visa categories, as we strive to protect the health of our applicants, Consulate staff, and the Ciudad Juarez community.
The U.S. Consulate General in Ciudad Juarez has restarted very limited processing of E-2 cases in the order they were received. As of February 2021, the Consulate has begun rescheduling interviews for some E-2 cases received in March 2020.
The U.S. Embassy in Mexico City now offers limited appointment capacity for E-2 visa applicants as well. For more information about Mexico City appointment availability and the application process, please contact the Embassy at MexicoCityEVisa@state.gov.