Visas

Physical Address

U.S. Consulate General
Paseo de la Victoria #3650
Fracc. Partido Senecu
Ciudad Juarez, Chihuahua, Mexico C.P. 32543

Announcement: Personal security when visiting the U.S. Consulate General in Ciudad Juarez.

Criminal activity remains an issue throughout the state of Chihuahua and its major cities, including Ciudad Juarez.  Visitors to the Consulate and the various Applicant Service Centers should exercise caution in all areas.  Street crime, ranging from pick pocketing to armed robbery, carjacking, kidnapping, and extortion are serious problems.  For a more detailed description of the security situation in Ciudad Juarez please review the Department of State’s Travel Advisory.

  • Information Window Hours:  7:30 a.m. – 1:00 p.m.
  • Interview Hours:  7:30 a.m. – 4:15 p.m.

Open every weekday except:

If you have an appointment at the Consulate, please arrive no sooner than 15 minutes before your scheduled time.  Due to security regulations and space restrictions we are unable to accommodate family members, lawyers, or friends of applicants within the Consulate waiting areas.  To reduce the risk of fraud or theft, the Consulate recommends that cash not be used to pay for visa services, but rather one of the acceptable payment options (PDF 73KB).

 

For information on how to make or change an appointment to apply for an immigrant (resident) visa or to provide information on your visa case, contact the Applicant Service Center at any of the numbers provided.

If you received your visa package and found incorrect information, please follow the steps below to send back your passport and visa package via DHL courier.  Your visa will be corrected and returned to you via DHL courier.

  1. Visit https://ais.usvisa-info.com/en-mx/iv.
  2. Click “Sign In” to access your account.
  3. In the Applicant Summary Page, click “Consular Section Instructed Me to Send More Documents.”
  4. Click “Send Request.”
  5. You will receive an email once the request to submit documents has been approved. Upon receipt, click Home.
  6. The “Current Status” should be “Send Documents.” Click “Continue.”
  7. Select the Consular Section entered in DS-160 application.
  8. Print the confirmation page for DHL delivery.

Please submit only your visa packet and passport.  Please indicate in a short note the information on your visa that requires correction.  If you cannot access the website, you can call our information center (at any of the numbers provided at https://ais.usvisa-info.com/en-MX/iv/information/contact_us) and tell the agent that you need to submit additional information by courier.

IMPORTANT:  You should review the status of your documents sent to the Consulate and the delivery of your visa through  https://ais.usvisa-info.com/en-mx/iv.

It is your responsibility to track the delivery of your documents and the arrival of your visa packet through the DHL courier service.  Otherwise, delivery of the corrected documents or visa may be delayed.

If your inquiry is regarding the scheduling of an appointment, the status of your administrative processing and/or general questions regarding overall visa processing, please browse our website to find detailed information.  If your questions cannot be answered through the information on our website, please submit your through our contact form.

If you received your BCC Visa Card or Passport with an MRV (Machine Readable Visa) and found incorrect information, please follow the steps below to either send back your Passport with MRV, or your BCC Visa Card with your birth certificate via DHL Courier.  Your visa will be corrected and returned to you via DHL courier.

  1. Visit  https://ais.usvisa-info.com/en-mx/niv.
  2. Click “Sign In” to access your account.
  3. In the applicant summary page click “Continue.”
  4. Click “Consular Section Instructed Me to Send More Documents.”
  5. Click “Send Request.”
  6. Your request will be approved. Click “OK” and “Continue.”
  7. Click “Send Documents.”
  8. Select the Consular Section you entered on the DS-160 application.
  9. Click “Submit.”
  10. Print the DHL courier-in authorization certificate.

Please submit only the required documents, either the Passport with MRV (Machine Readable Visa), or the BCC visa card with the birth certificate.  Please indicate in a short note the information on your visa that requires correction.  If you cannot access the website, you can also call the information center (at any of the numbers provided at https://ais.usvisa-info.com/en-MX/niv/information/contact_us) and tell the agent that you need to submit additional information by courier.

IMPORTANT: You should review the status of your documents sent to the Consulate and the delivery of your visa through https://ais.usvisa-info.com/en-mx/niv.

It is your responsibility to track the delivery of your documents and the arrival of your visa packet through the DHL courier service.  Otherwise, delivery of the corrected documents or visa may be delayed.

If your inquiry is regarding the scheduling of an appointment, the status of your administrative processing, and/or general questions regarding overall visa processing, please browse our web site to find detailed information.  If your questions cannot be answered through the information on our web site, please submit your inquiry inquiry through our contact form. 

All attorney inquiries should be directed through our online legal inquiry form.  This form is for legal inquiries only.  All other inquires will not be answered.  Attorneys are not permitted to accompany their clients into the Consulate.

Public inquiries regarding visa denials, administrative processing, or American Citizen Services should be directed to our online public inquiry form. This form should not be used to request general information, which can be obtained by browsing this website or calling our call center at the numbers listed above under Visa Information/Appointments.  This form should not be used to request the status of a pending I-601 waiver application or for an explanation of a denied waiver application.  See more information on Waivers below.

If you are a U.S. Congressional office seeking the status of a constituent’s case, please email us.  Please be sure to provide all the necessary information, in order for the consulate to quickly and efficiently respond to your inquiry.

Note: This email address is for congressional inquiries only. All other inquires will not be answered.

If you have received a notice that your I-601 waiver has been approved but have not been contacted by the Department of State to continue with the immigrant visa process, please be aware that we have not yet received your waiver approval from USCIS.  The Department of State will have no additional information and will be unable to continue processing the case until we receive your file from USCIS.  Unfortunately, USCIS is unable to provide us with an estimated processing time.  Once we have received your file from USCIS, we will contact you with instructions on how to proceed.

If you are a U.S. Congressional office seeking the status of a constituent’s case, please email us.  Please be sure to provide all the necessary information, in order for the consulate to quickly and efficiently respond to your inquiry.

Alternately, we invite you to use our online form, which will help ensure all the necessary information is provided so the consulate can quickly and efficiently respond to your inquiry.