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Emergency Contacts

Assistance for U.S. Citizens in Mexico

If possible, please have ready the U.S. citizen’s name, date-of-birth, and passport number.  

Visa Services

Embassy Mexico City

Paseo de la Reforma 305

Colonia Cuauhtemoc
06500 Mexico, CDMX
Phone: (55) 5080-2000?
Fax: (55) 5080-2005

U.S. Citizen Services

From Mexico: (800) 681-9374
From the United States: 1-844-528-6611

The U.S. Mission to Mexico comprises the Embassy in Mexico City, nine consulates and nine consular agencies.

Embassy Address:

Embassy of the United States in Mexico City
Paseo de la Reforma 305
Colonia Cuauhtemoc
06500 Mexico City, Mexico.


From Mexico:
Tel : (55) 5080-2000
Fax: (55) 5080-2005

From the U.S.:
Tel: 011-52-55-5080-2000
Fax: 011-52-55-5080-2005

For after-hour emergencies, please call the Embassy at 011-52-55-5080-2000, press “0”, and ask the switchboard operator to connect you to the duty officer.


Consulate General Ciudad Juarez

Paseo de la Victoria #3650
Fracc. Partido Senecú
Ciudad Juárez, Chihuahua

Phone Number: (656) 227-3000

American Citizen Services: CDJSCS@state.gov

Immigrant Visas:

For immigrant visa cases at the National Visa Center (NVC), applicants or attorneys should use the NVC public inquiry form here.

For immigrant visa cases already transferred to the U.S. Consulate General in Ciudad Juarez, applicantsshould contact us via our public inquiry form here, and attorneys should contact us via our legal inquiry form here.

Non-Immigrant Visas:

Contact the Non-Immigrant Visa Unit here.

Consulate General Guadalajara

Progreso 175
Col. Americana
Código Postal 44160
Guadalajara, Jalisco, Mexico
Phone: 33 3268-2100
Fax: 33 3826-6549

Consulate General Hermosillo

For after-hours emergencies regarding American Citizens, contact the duty officer at 55-5080-2000, ext. 0. If calling from the United States, dial 011-52-55-5080-2000, ext. 0.

For non-emergency issues, please call the Consulate during business hours.

Consulate General Matamoros

Consulate General Physical Address:
Constitución No. 1
Col. Jardín
Matamoros, Tamaulipas 87330

U.S. Mailing Address:
P.O. Box 9004
Brownsville, TX 78520
From Mexico: (868)-208-2000
From the U.S.: 011 52 (868) 208-2000

Within Mexico: (868) 206 1076
From the U.S.: 011 52 (844) 528 6611
Fax: (868)-816-4113

Hours of Operation:
General Business Hours: Monday through Friday, 8:00 a.m. to 5:00 p.m.
American Citizen Services: Monday through Friday, 8:00 a.m. to noon and 1:30 p.m. to 3:30 p.m. Appointment is required.

The U.S. Consulate General is closed for both American and Mexican holidays. Click here for a current list of consulate holidays..

Travel Information:
For information regarding travel in Mexico, please consult the Country Specific Information Sheet for Mexico.

Consulate General Merida

Calle 60 No. 338-K x 29 y 31
Col. Alcala Martin Merida, Yucatan, Mexico 97050
Phone: 011-52-999-942-5700
Fax: 011-52-999-942-5758

Consulate General Monterrey

U.S. Consulate General Monterrey
150 Avenida Alfonso Reyes
Col. Valle Poniente
Santa Catarina, N.L. Mexico, CP 66196
+52 (81) 8047-3100

From Mexico
Telephone: 01-81-8047-3100
From the U.S.
Telephone: 011-52-81-8047-3100

Business Hours
The U.S. Citizen Services Unit is available to the public 8:00 am through 5:00 pm, Monday through Friday, excluding U.S. and Mexican holidays.
The Consulate General’s ACS Unit can also be reached by filling our our contact form.

After Hours Emergencies
01-55-5080-2000 (from Mexico)
011-52-55-5080-2000 (from the U.S.)

U. S. Agricultural Trade Office
Email: ato.monterrey@fas.usda.gov
Web page: https://mexico-usda.com.mx/

ATF Monterrey
Phone:+52 (81) 8047-3100

Office of International Narcotics and Law Enforcement (INL)
Phone: +52 (81) 8047-3100 ext. 3209 and 3373

EducationUSA Monterrey
Biblioteca Benjamín Franklin – Instituto Mexicano Norteamericano de Relaciones Culturales
E-mail: monterrey@educationusa.org

U.S. Commercial Service
Phone: +52 81 8047-3450

CBP Representative’s Office in Monterrey
Contact us at: (81) 8047 3217

U.S. Department of Homeland Security (DHS)
For information contact: +52 81-8047-3317, +1 956-688-8149, +1 956-622-4413

Consulate General Nogales

Consulate Address:
Calle San Jose s/n
Fracc. Los Alamos
Nogales, Sonora, Mexico CP 84065

If mailing documents from the U.S., please use the following address:
U.S. Consulate Nogales ACS
P.O. Box 9007
Brownsville, TX 78520-0907

Normal Business Hours:
Monday through Friday from 8:00 am to 5:00 pm except U.S. and Mexican Holidays.

Normal consular public service hours are 8:00 a.m. to 3:00 p.m.

During normal business hours, the ACS section may be reached at:
631-980-0522 (From Mexico)
(844) 528-6611 (From U.S.)
Fax: +52 (631) 313-4652

ACS After Hours Emergencies:
(55) 8526 2561 (from Mexico)
1-844-528-6611 (from U.S.)

Non-Emergency E-mail:

Find the nearest ACS location

Consulate General Nuevo Laredo


Nuevo Laredo
The U.S. Consulate General in Nuevo Laredo is located across the border from Laredo Texas.

Hours of Operation
Monday through Friday
8:00am to 5:00pm

Physical Address
Paseo Colon 1901
Colonia Madero
Nuevo Laredo, Tamaulipas 88260

Mailing Address (U.S.)
U.S. Consulate Nuevo Laredo
PO Box 3089
Laredo TX 78044-3089

Courier Deliveries (U.S.)
U.S. Consulate Nuevo Laredo
14406 Industry Ave.
International Trade Center
P.O. Box 330
Laredo, TX 78045

Consulate Telephone
(867) 714-0512

US Citizen Services Unit Phone:
From Mexico: (01) 867 233 0557
From the United States: (1) 844 528 6611

Visit our appointment calendar to make an appointment for U.S. Citizen Services.

After hours Emergencies (U.S. Citizens):
From Mexico: 01-55-5080-2000
From the United States: 011-52-55-5080-2000

Consulate General Tijuana

Paseo de las Culturas s/n
Mesa de Otay
Delegación Centenario C.P. 22425
Tijuana, Baja California
Phone: (664) 977-2000

U.S. Mailing Address:
American Consulate General
P.O. Box 439039
San Ysidro, CA 92143-9039

Consular Agencies

(An extension of the Embassy in Mexico City)
Hotel Continental Emporio, Costera M. Alemán 121 – Office 14
Acapulco,Guerrero C.P.39670
From Mexico:  55-8526-2561
From the U.S.:  1-844-528-6611
Contact: http://ow.ly/UAaP50I8Gcn


(An extension of the Consulate in Merida)
Blvd. Kukulcan Km 13 ZH, Torre La Europea, Despacho 301
Cancun, Quintana Roo C.P.77500
From Mexico: 999-316-7168
From the U.S. 1-844-528-6611
E-Mail: ConAgencyCancun@state.gov


Los Cabos
(An extension of the Consulate in Tijuana)
Las Tiendas de Palmilla L-B221, Km. 27.5 Carretera Transpeninsular
San José del Cabo, Baja California Sur C.P. 23406
From Mexico: 664-748-0129
From the U.S.:  1-844-528-6611
Fax: (+52) 624-143-6750
E-mail: ConAgencyLosCabos@state.gov


(An extension of the Consulate General in Hermosillo)
Address: Playa Gaviotas 202, Local 10. Zona Dorada.
Mazatlán, Sinaloa, México
From Mexico:  662-690-3262
From the U.S.:  1-844-528-6611
E-mail: ConAgencyMazatlan@state.gov
Operating hours: Monday thru Friday from 9:00 am to 1:00 pm.


(An extension of the Embassy in Mexico City)
Macedonio Alcala No. 407, Office 20
Oaxaca, Oaxaca C.P.68000
From Mexico: 055-8526-2561
From the U.S.: 1-844-528-6611
Fax: (+52) 951-516-2701
E-mail: ConAgencyOaxaca@state.gov


Piedras Negras
(An extension of the Consulate in Nuevo Laredo)
Abasolo #211, Local #3, Centro
Piedras Negras, Coahuila C.P. 26000
From Mexico: 867-233-0557
From the U.S.: 1-844-528-6611
Fax: (+52) 878-782-8707
E-mail: NuevoLaredo-ACS@state.gov


Playa del Carmen
(An extension of the Consulate in Merida)
Plaza Progreso, Local 33
Carretera Federal Puerto Juarez-Chetumal, Mz. 293 Lt. 1.
Playa del Carmen, Quintana Roo C.P. 77710
From Mexico:  999-316-7168
From the U.S: 1-844-528-6611
E-mail: ConAgencyPlaya@state.gov


Puerto Vallarta
(An extension of the Consulate General in Guadalajara)
Paseo de los Cocoteros #85 Sur,  Paradise Plaza
Nuevo Vallarta, Nayarit C.P.63732
From Mexico: 334-624-2102
From the U.S: 1-844-528-6611
E-mail: ConAgencyPuertoV@state.gov


San Miguel de Allende
(An extension of the Embassy in Mexico City)
Plaza La Luciernaga, Libramiento Jose Manuel Zavala No. 165, Locales 4 y 5
Colonia La Luciernaga
San Miguel Allende, Guanajuato C.P.37745
From Mexico: 55-8526-2561
From the U.S.: 1-844-528-6611
E-mail: ConAgencySanMiguel@state.gov