(Plaza Progreso, Local 33 Carretera Federal Puerto Juarez-Chetumal, Mz. 293 Lt. 1. Playa del Carmen, Quintana Roo C.P. 77710).
The U.S. Consular Agency in Playa del Carmen is open for business Monday through Friday, from 9:00 am to 1:00 pm. Please make an appointment by calling the office phone during normal office hours or send an email to: ConAgencyPlaya@state.gov containing information about the service you require, your contact information and a preferred time for your appointment within normal office hours. Emergency cases are accepted as walk-ins.
Phone from Mexico 999 316 7168, from the U.S. (1) 844 528 6611
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In the case of a life or death emergency involving a U.S. citizen occurring outside of normal business hours, please call the Merida switchboard number to be connected to the duty officer.